What are the responsibilities and job description for the Dental Front Desk position at Concierge Dental of South Florida?
We are seeking a friendly, motivated, and organized Front Desk Receptionist to join our dental team. The ideal candidate will be the first point of contact for our patients and must have a welcoming, charismatic personality, along with excellent communication skills and a strong ability to guide patients through their treatment journey.
Responsibilities:
- Greet and check in patients with a warm, professional attitude
- Answer phone calls and assist patients with scheduling, questions, and concerns
- Confirm upcoming appointments and manage recalls to keep the schedule full
- Assist with emergency calls on weekends/after hours and schedule for the following business day
- Verify and update patient information in the system
- Ensure the reception area is clean, organized, and welcoming
- Support office staff and providers as needed
- Present and explain treatment plans clearly to patients, including procedures, sequencing, and financial options
- Educate patients on the importance of recommended treatment to help them make informed decisions
- Assist in closing cases by building trust, addressing concerns, and facilitating acceptance of treatment
- Coordinate financial arrangements and payment options to support case acceptance and completion of care
Qualifications:
- Previous dental or medical office experience preferred (but willing to train the right person)
- Excellent communication and customer service skills
- Strong organizational skills with attention to detail
- Ability to multitask in a fast-paced environment
- Reliable, punctual, and team-oriented
- Confident in discussing treatment plans and financials with patients
- Friendly, positive attitude with strong interpersonal skills and ability to build rapport quickly
Schedule & Compensation:
- Full-time position (some flexibility required)
- Competitive pay based on experience
- Benefits available after probationary period
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
Work Location: In person
Work Location: In person