What are the responsibilities and job description for the Techno-Functional Scrum Master position at Conch Technologies?
Position: Techno-Functional Scrum Master
Location: (Memphis, TN) Downtown (Onsite)
Duration: 12 Months Contract
Responsibilities
- Lead Agile delivery efforts while ensuring alignment between business needs and technical solutions
- Manage and enhance existing Order Management System (OMS) capabilities, including integrations across platforms such as Kibo and Orderful
- Drive end-to-end system integration efforts, including Drop Ship functionality and related workflows
- Conduct gap analysis to identify process and system improvements across current technologies
- Partner with business and technical teams to define requirements, document workflows, and ensure clarity on deliverables
- Build and validate end-to-end scenarios to support system functionality and user experience
- Facilitate Scrum ceremonies, while also contributing hands-on to delivery, problem-solving, and execution
- Collaborate with cross-functional stakeholders to define and meet Definition of Done for all deliverables
- Identify risks, dependencies, and blockers, and proactively drive resolution
- Support ongoing system optimization, documentation, and continuous improvement efforts
Requirements
- 7 years of experience in Business Analysis, Scrum Master, or techno-functional roles
- Proven experience working in operations-heavy or system-driven environments
- Strong understanding of OMS platforms, system integrations, and workflow design
- Experience supporting Kibo, Orderful, or similar order management/integration tools is highly preferred
- Hands-on experience with gap analysis, process mapping, and requirements documentation
- Ability to operate across both business and technical teams, translating requirements into actionable outcomes
- Strong working knowledge of Agile/Scrum methodologies, with the ability to go beyond facilitation and drive execution
- Experience supporting drop ship or fulfillment processes is a plus
- Strong communication skills and the ability to manage multiple stakeholders
Thanks & Regards,
Naveen Lam |Sr. IT Recruiter
E: naveen.lam@ |
Conch Technologies, Inc |