What are the responsibilities and job description for the Operations Support Engineer position at Conch Technologies?
Operations Engineer (Application / Platform Support)
Location: Des moiens, IA
Experience: 6 to 15 years
Day 1 onsite
Role Overview
We are seeking Operations Engineers to manage and support vendor applications, perform configuration tasks, and handle infrastructure-level troubleshooting with a focus on continuous improvement.
Key Responsibilities
Support and manage vendor applications and packaged solutions
Perform application configuration, setup, and environment management
Work on system-level operations including deployments and incident resolution
Manage and troubleshoot infrastructure across Windows servers and network environments
Collaborate with development and vendor teams for issue resolution
Learn and support Formscape templates and Drools rules engine configurations
Ensure system stability, performance, and SLA adherence
Required Skills
Experience in application support / operations / production support
Strong understanding of Windows Server environments and networking basics
Exposure to configuration management and vendor tools
Ability to troubleshoot and resolve production issues
Preferred Skills
Knowledge of rules engines (Drools) and document/template tools (Formscape)
Basic understanding of scripting/automation
Experience
4–8 years in operations/support roles