Sales Coordinator - Clarion Inn & Suites (Downtown Atlanta)

Job Details

Description

SUMMARY

Clarion Inn and Suites is seeking an energetic, experienced, and hands-on Hotel Sales Coordinator to join our team! Our success is built on a strong service culture, and our mission is to make a positive and lasting impact on the communities and clients we serve. We are dedicated to building inclusive communities where everyone feels at home. We believe in fostering strong relationships, delivering excellence, and cultivating a culture of care and community engagement.

As a Hotel Sales Coordinator, you will play a central role in our sales operations, ensuring that all bookings and events are executed flawlessly. You will work closely with our campus sales team to drive revenue growth by nurturing client relationships and managing key administrative processes. Your contribution will directly influence guest satisfaction and uphold our hotel's reputation for exceptional service.

Key Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administrative Support: Schedule appointments and manage calendars; Prepare documents and maintain client databases
• Event Coordination: Assist in the booking process for meetings and events; Coordinate logistics such as catering, setup, and equipment; Ensure high levels of client satisfaction throughout each event
• Sales Support: Prepare sales reports and track key performance indicators (KPIs); Assist in developing and implementing sales strategies; Assist with reviewing and responding to sales leads and RFP’s
• Client Communication: Build and maintain positive relationships with clients; Address client needs promptly and delivers exceptional customer service
• Interdepartmental Collaboration: Coordinate with catering, housekeeping, front desk, and other departments to ensure seamless service delivery
  
  

Other duties may be assigned.

Skills And Qualifications

• Excellent Communication: Strong verbal and written communication skills are essential for interacting with both clients and team members
• Organizational Abilities: Proven ability to manage bookings, events, and administrative tasks efficiently
• Customer Service Excellence: A customer-first mindset with the ability to resolve issues quickly and professionally
• Sales Acumen: Understanding sales processes and knowledge of hospitality industry trends
• Technical Proficiency: Experience with Choice Property Management System (PMS), Choice brand resources, and Microsoft Office Suite
  
  

Education & Experience

• Three to five years of related experience and/or training, or an equivalent combination of education and experience
• Strong background in hotel sales with excellent customer relations skills
• Minimum of 3 years of experience in a similar role within the hospitality industry
  
  

Language Skills

• Ability to read, analyze, and interpret business periodicals, professional journals, technical documents, and government regulations
• Strong writing skills for preparing reports, correspondence, and procedural documentation
• Capable of delivering presentations and responding to questions from managers, clients, and the general public
  
  

Mathematical Skills

• Ability to calculate figures such as discounts, interest, commissions, proportions, and percentages
  
  

Reasoning Ability

• Capable of identifying problems, collecting and analyzing data, and drawing valid conclusions
• Able to interpret technical instructions in various formats and manage abstract or complex variables
• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. The employee is frequently exposed to toxic or caustic chemicals, risk of electrical shock, and vibration. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat; explosives; and risk of radiation. The noise level in the work environment is usually loud.
  
  

In addition to our exceptional culture, we offer the following suite of benefits:

• Medical, Prescription, Dental, and Vision Insurance
• Company-Sponsored Life & AD&D
• Flexible Spending & Health Savings Accounts
• 401(k) with Employer Matching Contribution
• Disability Insurance
• Supplemental Insurance & Other Voluntary Coverage
• Employee Assistance Program