What are the responsibilities and job description for the IT & Data Support Specialist position at Concern Housing?
Description
Concern Housing is seeking a tech-savvy and service-oriented IT & Data Support Specialist to join our team and help drive technology adoption, data integration, and user support across the organization. The IT & Data Support Specialist will play a key role in supporting staff with desktop applications, advanced data tools, and cross-platform system integration. This position will also assist with AI-related initiatives and provide hands-on support to users experiencing technical issues.
Days/Hours: Monday - Friday; 9am - 5pm
Duties And Responsibilities
Salary: $65,000 - $75,000
Position Requirements
About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Concern Housing is seeking a tech-savvy and service-oriented IT & Data Support Specialist to join our team and help drive technology adoption, data integration, and user support across the organization. The IT & Data Support Specialist will play a key role in supporting staff with desktop applications, advanced data tools, and cross-platform system integration. This position will also assist with AI-related initiatives and provide hands-on support to users experiencing technical issues.
Days/Hours: Monday - Friday; 9am - 5pm
Duties And Responsibilities
- Provide technical support for desktop applications, including Microsoft Office Suite.
- Assist staff with advanced Excel functions, formulas, and data modeling.
- Support Power BI report creation, analysis, and troubleshooting.
- Help correlate and integrate data from systems such as Yardi, NetSuite, and other cloud-based platforms.
- Participate in AI-related initiatives and assist staff in adopting new technologies.
- Respond to user inquiries and troubleshoot software and system access issues.
- Create documentation and training materials to improve digital literacy.
- Collaborate with internal teams and external vendors to ensure smooth system operations.
- Proficiency in Microsoft Excel (advanced functions, pivot tables, etc.), Power BI or similar analytics platforms.
- Familiarity with Yardi, NetSuite, or other enterprise systems.
- Basic understanding of AI tools and their practical applications.
- Experience in automating processes and improving workflows, especially using AI and automation tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively with HR, finance, and compliance teams.
- Prior experience in IT support or data analysis preferred.
- Knowledge of data privacy/security best practices.
- Familiarity with nonprofit operations and reporting is a plus.
Salary: $65,000 - $75,000
Position Requirements
About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Salary : $65,000 - $75,000