Senior Account Coordinator

Job Title

Senior Account Coordinator

Job Description

The Senior Account Coordinator is the subject matter expert for assigned accounts and manages auxiliary programs, program-related deliverables and special projects assigned by Account Executives and/or management team. Responsible for executing, coordinating, researching and tracking project activities from concept to completion.

Essential Responsibilities

• Delegate tasks across internal teams (Creative, IT, Account Coordinators) and external vendors while maintaining scope, timelines, and quality expectations.
• Act as the subject matter expert for assigned accounts, supporting internal teams and clients through documentation, fiscal tracking, communication, and consistent weekly client/internal meetings.
• Manage and coordinate end‑to‑end program and project execution—including planning, analysis, delivery, and production support—across diverse and frequently changing initiatives.
• Develop and deliver project specifications such as quotes, design/strategy documents, seasonal project requirements, and production needs, often balancing a high volume of quote documentation.
• Pull, analyze, interpret, and package data from IT reporting tools to create meaningful insights for clients and internal marketing/consultant teams.
• Lead and participate in recurring internal meetings to align on program updates, troubleshoot issues, and ensure all cross‑functional teams remain informed and connected.
• Independently problem‑solve, gather and route information appropriately, and ensure accuracy in project schedules, approvals, and deliverables.
• Track KPIs, budgets, and costs to maintain margins, assess program performance, and recommend adjustments when needed.
• Identify process gaps, update program documentation, and contribute to continuous improvement of workflows and procedures.
• Communicate clearly with clients and internal stakeholders—leading calls/meetings, documenting action items, and supporting Account Executives and Solutions teams.
  
  

Candidate Profile

• Bachelor’s degree in Marketing, Business, Communications, or a related field
• 2–3 years of experience in account management, project coordination, or project management within a fast‑paced, client‑support or operations environment.
• Quick learner with the ability to adapt to changing priorities, programs, and client requirements.
• Demonstrated ability to work independently, manage multiple tasks, and take ownership of assigned workstreams.
• Strong problem‑solving skills with the ability to define issues, evaluate options, and propose effective solutions.
• Experience acting as an internal team support resource—coordinating deliverables, supporting Account Executives, and assisting with ongoing operational tasks.
• Capable of managing specific reporting tasks, including gathering data from IT, analyzing information, and creating useful summaries and one‑page insights for internal teams and clients.
• Proficient with Microsoft Office tools, especially Excel; comfortable working in Salesforce, with exposure to Adobe products considered an asset.
• Strong communication, organization, and meeting‑support skills—able to attend, digest, and translate client meeting discussions into actionable next steps.
  
  

The base salary range for this position is $54,000 - $65,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement savings plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is Apr. 15, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
  
  

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/