Customer Service advisor with Croatian - Home office

Job Title

Customer Service advisor with Croatian - Home office

Job Description

Apply with Concentrix!

Do you like to join the fascinating and ever-changing digital media world?

Do you enjoy discussions about TV shows and favorite films? Now you can do it while working! We currently seek Customer Service Advisors for our partner, the online streaming service of the digital media giant.

What You Will Do In This Role

• Answer phone calls, e-mails, and messages on social media and live chat from customers
• Help customers with service-related issues
• Inform customers of promo events
• Work shifts: morning 09:00-17:45, afternoon 13:15-22:00, (Working hours are according to the market covered)
• Phone calls are inbound, no cold-calling
• Suitable for people without experience
  
  

What We Expect

• Good computer skills and good knowledge of MS Office
• Ability to quickly identify customers' problems and needs
• Ability to set priorities and manage daily responsibilities effectively
• A client-oriented approach, patience, and strong communication skills
• Team players with the ability to work in a Customer Service environment
• Living in the Czech Republic is a plus
• Native Croatian and communicative level of English in both oral and written form
  
  

We Offer

• Home office
• Meal vouchers
• Attractive bonuses according to the performance
• Daily use of foreign languages, especially English.
• Great referral bonus
• A team that is fair and human at all times, including corporate governance.
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment
  
  

If you are interested in our offer, please apply now!