Customer Support Advisor with Croatian - popular retail shop

Job Title

Customer Support Advisor with Croatian - popular retail shop

Job Description

Apply with Concentrix!

We are Concentrix - a world leader in customer service. We help top brands grow thanks to top customer service and technological solutions. We operate in more than 70 countries and are proud holders of awards such as Employer Brand Leader of the Year or Best Employer - Outsourcing. Are you looking for a fresh career challenge or the chance to grow in an international company? Join our customer service team, where you’ll work in a dynamic, multicultural environment with the comfort of a home office and company-provided equipment. We offer a stable role in the Czech branch of a global organization, with shift-based work and opportunities to develop your skills and career.

What Will You Do In This Role

• Communicate with customers via phone calls, e-mails, and social media platforms
• Assist customers with service-related questions and ensure efficient problem resolution
• Handle only inbound calls – no cold calling
• Work in a rotating shift pattern: 8:00–17:00 or 9:00–18:00, including some weekends and bank holidays
• Document customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)
• Collaborate with various departments to resolve complex cases and ensure seamless customer experience
• Share insights with your team to continuously improve processes and service quality
• This role is also suitable for candidates without prior experience – full training will be provided.
  
  

What We Expect

• Native Croatian and a communicative level of English (both spoken and written)
• A level of written Serbian is considered an advantage
• Interest in fashion and a genuine desire to help customers in any situation with a positive mindset
• Strong collaboration skills, flexibility, and a team-player attitude
• Good computer skills, including solid knowledge of MS Office
• Ability to stay organized, set priorities, and manage daily tasks effectively
• A client-oriented approach, patience, and excellent communication skills
  
  

What Do We Offer

• Home office with company-provided equipment for your comfort and flexibility
• Meal contribution as an additional allowance
• Attractive performance bonuses and a rewarding referral program
• Benefit card with monthly balance added from us
• Daily use of foreign languages, especially English, in an international environment
• A fair, supportive, and people-focused team culture that values respect and collaboration
• Extensive training and clear opportunities for career growth within a global company
• Fun and engaging activities – team-building events, company celebrations, sports, and more