What are the responsibilities and job description for the Call Taker - ComTrans position at COMTRANS OF OREGON, LLC?
Basic Funcion
Utilizing the communication program and phone system the Call Taker shall receive incoming calls from external customers requesting transportation. The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company
Job description(s) are subject to change based on business necessity
EMPLOYEE STATUS: Regular, Full-time, $20.00 per hour/non-exempt
Requirements
Education: High School Graduate or equivalent preferred but not required.
Age: All ComTrans employees must be at least 18 years old
Experience: 1 year of call center experience preferred
Work Schedule: Flexible and able to meet organizational needs.
Weekends REQUIRED
SKILLS, KNOWLEDGE, ABILITIES:
Employee Must
Communicate effectively in English, both verbally and in writing
Be well organized, efficient and ably to prioritize duties.
Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems.
Provide a high level of customer service to both internal and external customers.
Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct.
Be detailed oriented with a high level of accuracy.
Deescalate situations effectively
Work independently
Work well with others
Be a strong team player
Use sound judgment; make timely decisions and solve problems.
Possess exceptional follow-up skills.
Work well under pressure
Responsibilities
Answer in-coming calls
Utilizing order system, enter client orders accurately
Provide customer with trip details and confirmation number
Ensure the customers experience is responsive and professional at all times
Conduct self audits to ensure a high level of data entry accuracy
Participate in workgroups to brainstorm improvements in efficiencies
Reach call and data entry goals as set by Manager/Call Center Supervisor
Adhere to work schedule
Measurements Of Performance
The Call Center Supervisor will evaluate the performance contribution and effectiveness of the Call Taker using the following criteria:
High level of customer service.
Timeliness, accuracy & completion of all duties.
Meeting data entry and call taking goals
Activities are consistent with company policy.
Level of professionalism with internal and external customers.
Customer Service.
Attendance and Reliability
Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.
GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
R0052443
Utilizing the communication program and phone system the Call Taker shall receive incoming calls from external customers requesting transportation. The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company
Job description(s) are subject to change based on business necessity
EMPLOYEE STATUS: Regular, Full-time, $20.00 per hour/non-exempt
Requirements
Education: High School Graduate or equivalent preferred but not required.
Age: All ComTrans employees must be at least 18 years old
Experience: 1 year of call center experience preferred
Work Schedule: Flexible and able to meet organizational needs.
Weekends REQUIRED
SKILLS, KNOWLEDGE, ABILITIES:
Employee Must
Communicate effectively in English, both verbally and in writing
Be well organized, efficient and ably to prioritize duties.
Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems.
Provide a high level of customer service to both internal and external customers.
Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct.
Be detailed oriented with a high level of accuracy.
Deescalate situations effectively
Work independently
Work well with others
Be a strong team player
Use sound judgment; make timely decisions and solve problems.
Possess exceptional follow-up skills.
Work well under pressure
Responsibilities
Answer in-coming calls
Utilizing order system, enter client orders accurately
Provide customer with trip details and confirmation number
Ensure the customers experience is responsive and professional at all times
Conduct self audits to ensure a high level of data entry accuracy
Participate in workgroups to brainstorm improvements in efficiencies
Reach call and data entry goals as set by Manager/Call Center Supervisor
Adhere to work schedule
Measurements Of Performance
The Call Center Supervisor will evaluate the performance contribution and effectiveness of the Call Taker using the following criteria:
High level of customer service.
Timeliness, accuracy & completion of all duties.
Meeting data entry and call taking goals
Activities are consistent with company policy.
Level of professionalism with internal and external customers.
Customer Service.
Attendance and Reliability
Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.
GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
R0052443
Salary : $20