What are the responsibilities and job description for the Help Desk Specialist position at Comtech Global, Inc?
Direct client - Helpdesk Analyst, Columbus, OH
Interviews will be onsite. Location TBD after candidate screening.
Candidates will work onsite in Franklin or Madison County.
Job Description:
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Skill Required / Desired Amount of Experience
- Professional experience working with computers in a Help Desk/Support role - Required 1 Years
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise Required- 1 Years
- Strong Customer Service Skills Required 1 Years
- Previous experience with ServiceNow Highly desired 1 Years
- CompTIA A Certification Highly desired 1 Years