SAP Operations Support Engineer

SAP Operations Support Engineer

📍 Hayward, CA (On-site; occasional visits to Fremont, CA)

🕒 Contract: 6–12 months

💲 $75–85/hour

🏭 Industry: Autonomous Mobility

About the Role

We’re seeking an experienced SAP Operations Support Engineer to support and enhance SAP systems and operational tools for Base Operations, with occasional support for General Assembly. This role focuses on SAP S/4HANA data integrity, system configuration, process improvement, and cross-functional collaboration to improve operational efficiency across vehicle operations.

The ideal candidate is highly detail-oriented, self-driven, and comfortable working in fast-paced, complex environments. You enjoy solving system, data, and process challenges and can communicate effectively with both technical and non-technical partners.

Key Responsibilities

SAP Support & Data Management

• Act as the SAP data steward, maintaining vehicle lists, work centers, measuring points, counters, maintenance plans, task lists, catalog codes, and equipment structures.
• Partner with Business Applications teams to resolve data inaccuracies and support As-Maintained BOM cleanup.
• Provide SAP configuration management support for Base Operations ahead of major milestones.
• Identify and lead SAP product improvements and automation initiatives.
• Evaluate SAP user experience and drive enhancements to improve usability and adoption.
• Serve as the primary SAP subject-matter expert, providing troubleshooting, maintenance, and ongoing system support.
• Collaborate with training teams to develop role- and module-specific SAP training for BaseOps users.

Systems, Infrastructure & IT Application Support

• Provide IT application support for critical Base Operations systems and act as a liaison with Corporate IT.
• Lead infrastructure and application improvement projects based on data insights and user feedback.
• Support technical publications and service manual authoring tools, release software, and customer-facing documentation systems.
• Partner with documentation teams to improve documentation review and release processes.
• Support development and use of analytics tools, dashboards, and reporting frameworks.
• Lead data auditing and compliance efforts to ensure accuracy, governance, and system reliability.
• Communicate project status, milestones, and outcomes to internal and external stakeholders.

What You’ll Work On Daily

• Collaborate closely with Business Applications on SAP data accuracy and system improvement initiatives.
• Work cross-functionally with Program Management, Strategic Operations, Data Science, Fleet Support, and Engineering teams.
• Monitor and support critical BaseOps systems and assets, including troubleshooting and maintenance.
• Support software and hardware rollouts, user training, and system infrastructure planning.
• Contribute to projects involving SAP S/4HANA, SAP MES, and related IT systems that improve system efficiency and operational uptime.
• Occasionally support website maintenance, operational analytics databases, dashboards, and vehicle production line systems.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, or equivalent experience.
• 6–8 years of experience in a systems operations or IT support role.
• Hands-on experience with SAP S/4HANA.
• Strong verbal and written communication skills.
• Highly self-motivated, detail-oriented, and able to manage competing priorities.
• Experience with UI development and maintenance, including UX studies.
• Coding experience with HTML, CSS, and JavaScript.
• Broad IT systems knowledge and operational awareness.

Nice to Have

• Experience with SAP ME/MII.
• Familiarity with Jira, Confluence, or similar ticketing/documentation tools.
• Experience with web development tools (e.g., Oxygen).
• Experience building dashboards and data analytics tools.
• Prior systems support experience in production environments or vehicle fleets.

Interview Process

• 30-minute Zoom interview with the Hiring Manager
• 1–1.5 hour panel interview with the technical team