What are the responsibilities and job description for the IT Service Engineer (Bilingual Mandarin) position at Comrise?
Job Opportunity: IT Service Engineer (Bilingual Mandarin)
Location: Marshall, Michigan (Onsite – 5 Days/Week)
Term: Full-Time | Direct Hire
Compensation: Up to $120,000 annually (with 13th Month Bonus Comprehensive Benefits)
About the Opportunity
A global manufacturing organization is seeking a Bilingual Mandarin IT Service Engineer to support end-user technology, IT infrastructure, and enterprise systems in a fast-paced operational environment. This position is ideal for an IT professional who enjoys hands-on technical support, troubleshooting, and collaborating with cross-functional teams to ensure reliable technology operations.
Business-level proficiency in Mandarin and English is highly preferred due to the nature of the role involving frequent communication with Mandarin-speaking clients or partners.
Key Responsibilities
- Provide Level 1 and Level 2 technical support for hardware, software, and network-related issues for onsite and remote users.
- Install, configure, and maintain computer systems, operating systems, software applications, and network devices.
- Diagnose and resolve technical issues while delivering excellent customer service and timely follow-up.
- Document support requests, troubleshooting steps, and resolutions within ticketing systems.
- Partner with IT team members to improve support processes and implement technology solutions.
- Support IT infrastructure security and ensure compliance with company policies and procedures.
- Manage and track IT assets, including hardware inventory and lifecycle management.
- Deliver end-user training and guidance on systems, software, and best practices.
- Stay informed of emerging technologies and recommend improvements to enhance IT services.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
- Previous experience or internship in IT support, help desk, desktop support, or a related technical role.
- Strong knowledge of: Windows 10/11 and Windows Server, Active Directory, Network configuration and troubleshooting, Microsoft Office and Microsoft 365, and Computer hardware and peripheral devices
- Excellent analytical, troubleshooting, and problem-solving skills.
- Ability to manage multiple priorities in a dynamic environment.
- Strong customer service orientation and commitment to user satisfaction.
- Effective verbal and written communication skills in both English and Mandarin.
Preferred Qualifications
- Experience with IT Service Management (ITSM) tools.
- Familiarity with cloud platforms and technologies.
- Understanding of cybersecurity principles and best practices.
Benefits
- Competitive annual compensation plus a 13th-month bonus structure.
- Relocation assistance available.
- 15–25 days of Paid Time Off (PTO).
- 401(k) plan with up to a 6% company match.
- Comprehensive medical, dental, and vision insurance plans.
- Benefits eligibility beginning as early as the first day of the month following the hire date.
Salary : $100,000 - $120,000