What are the responsibilities and job description for the Client Support Specialist position at Computershare?
Location: Frisco TX (Hybrid)
In this position, you’ll be based in the Frisco TX office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
We have a unique opportunity for someone to contribute their talents and strengths as a Client Support Specialist .
A role you will love
The Client Support Specialist is the primary contact between Computershare Governance Services and assigned clients for all Registered Agent products and services. Basic responsibilities include ensuring clients receive the services they’ve purchased and that those services are delivered in a manner that meets and exceeds the clients’ expectations.
The Client Support Specialist is responsible for managing service requests from clients, transitioning requests through the Registered Agent back-office team, and coordinating with the Managed Administration Services team as needed.
Some of your key responsibilities will include:
- Establishes a professional and trusting relationship with clients
- Effectively represents the Company's products and services using technical, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation
- Manages the delivery of products and services from needs analysis to close
- As needed, maintains the client’s entity management application
- Ensures that clients’ service orders are accurately communicated, tracked, and executed
- Communicates initial service transition requirements, and manages onboarding steps until client is “live”
Identifies trends and additional service opportunities - Serves as a conduit to internal business units and identifies opportunities to improve service delivery
- Maintains functional knowledge of Computershare’s processes, systems, products and services and communicate enhancements and modifications to clients Be an ambassador for Computershare within the industry
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What will you bring to the role?
The ideal candidate will possess the following capabilities: Attendance/Punctuality, Dependability, Initiative, Innovation, Motivation and Professionalism. Someone with a proven record of accuracy and thoroughness; someone who completes work in a timely manner and meets productivity standards of the company.
Other key skills required for the role include:
- A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
- Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
- Ability to absorb product knowledge quickly and process information to apply to client needs
- Able to make sound business decisions and exercise discretion and judgment
- Experience generating add-on sales revenue preferred
- Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
Rewards designed for you
Paid parental leave , flexible working and a caring and inclusive culture.
Health and well-being rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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