Mailroom Associate

Overview

Job Title: Mailroom Associate

Location: Chicago, IL

Job Type: Hourly Consultant

Hours: 1st shift Mon-Friday 8am-4:30pm

Pay: $19/hr

Essential Functions:

• Operation of high level mail equipment: mail inserters, sorters and finishing equipment in an automated high speed/high volume environment. Includes packaging/posting Perform charge-back reporting for postage, air express, local delivery, and faxes

• Perform production mail labeling/mail merge

• Provide mailing address cleanup services (may include use of mail cleansing software)

• Coordinate automated and manual processes for finishing and mailing client materials

• Implement and maintain distribution and tracking systems

• Use of customized software to update/maintain mailing addresses

• Bar code address quality review

• Manage electronic input, packaging activities and posting fulfillment in high speed/high volume operations

• Recommend improvements to achieve cost savings and optimize work flow

• Focal contact for special/unique mailings and shipments

• Use of specialized equipment for material handling if required

• Receive, sort and process mail documents, packages, and supplies. Notify recipients

• Deliver and pick-up mail on scheduled runs

• Record & process accountable mail information, maintain logs

• Track, trace, and resolve mail problems with USPS, express and local delivery services

• Prepare mail and packages for external shipment and coordinate deliveries and pick-ups (may include USPS pickup/delivery)

• Perform quality checks on outbound mail Validate internal mail addresses

• Bar code address lookup

• Use common mail services including fax, air express, postal services

• Fill out shipping forms and/or enter electronically in shipping terminal per the job ticket

• Perform finishing work on documents to be mailed, such as folding and insertion

• Perform electronic mail distribution (open, mail prep, scan and distribute)

• Perform fulfillment functions, such as assembly, packaging, shipping and tracking of kitted materials

• Follow mailroom security procedures

• Barcode tracking or face scanning incoming mail and packages

• Perform logging, transmission, receipt and timely distribution of faxes

• Shipping and receiving using automated system to track and manage activity

• Monitor/order/replenish supplies inventory, mail and distribution activities

• Send and receive e-mail messages

• Arrange alternative courier or shipping services to meet customer requirements

• Fully operate, clean and maintain all shipping and mail equipment

• Contact service on mail and shipping equipment if need occurs

Skills:

• Able to lift and move up to 50 pounds- Able to demonstrate ability to read, write and follow English instructions

• Able to demonstrate PC / Internet Skills Intermediate
• Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms
• Perform mail merges
• Intermediate knowledge of MS Word or equivalent (insert images; create and manage tables and columns; edit headers/footers; create forms; create and manage multiple sections
• Intermediate knowledge of MS Excel or equivalent (navigate multiple worksheets within a workbook; create charts/graphs; use basic math functions; create basic formulae)
• Working knowledge of MS PowerPoint or equivalent (open and create basic presentations, open saved, print using different options)
• Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications)
• Basic knowledge of network (e.g., how to add or delete a network printer)
• Basic knowledge of Digital Front Ends - Functional knowledge of MAC when required by client.

• Determine output packaging per packaging standards (e.g. process for books, tabs, etc.)

• Ability to demonstrate use of mail equipment per training for example:
• Finishing equipment
• Inserters
• Postage meters
• Envelope printers
• Scales
• Pitney Bowes Mail Management systems
• FedEx shipping systems

• Able to demonstrate Customer service and communication skills

• Able to demonstrate ability to manage multiple tasks

• Able to demonstrate ability to perform duties with minimal supervision

• Able to demonstrate ability to perform data entry

• Able to demonstrate use of Production Mail Software

• Able to demonstrate ability to estimate and schedule mailing jobs, including operators, job path and time requirements

• Able to demonstrate ability to train and mentor other Mail client associates

Experience:

• 1-2 years knowledge and experience with mail procedures and operating mail equipment

Education:

• Minimum: High School diploma or equivalency

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!