Junior IT Help Desk Support

Junior IT Help Desk Support
Location: Coraopolis, PA
Contract: W2 only
Pay Rate: $18/hour
Duration: 6?month contract
 
What You’ll Do

• Help employees and store locations with basic IT issues
• Support computers and devices, including:
  • Windows PCs and MacBooks
  • Printers and basic networking
  • Servers and imaging services
• Support retail technology such as:
  • Registers
  • Pin pads
  • Handheld devices
• Help users with common issues like:
  • Password resets (Active Directory)
  • Multi?factor authentication
  • VPN access
• Use a ticketing system to log, track, and resolve support requests
• Write simple documentation and support notes
• Provide friendly, professional customer service and stay calm in busy or stressful situations

• Training:
  • Monday–Friday, 8:00 AM–5:00 PM
  • Lasts about 4–6 weeks

• Service Desk hours:
  • Monday–Saturday: 6:00 AM–1:00 AM
  • Sunday: 8:00 AM–7:00 PM
• Shifts vary within these hours and may include:
  • Sunday–Thursday or
  • Tuesday–Saturday

• Work location depends on your shift start time:
  • Shifts starting before 11:00 AM:
    • Onsite Tuesday, Wednesday, and Thursday
    • Remote on other days
  • Shifts starting at 11:00 AM or later:
    • Fully remote

• Basic IT or technical support experience
• Comfortable working with computers, devices, and software
• Experience using or learning ticketing systems
• Good communication and customer service skills
• Flexible with shift schedules

 
Why Apply?
This role offers hands?on IT experience, structured training, and exposure to many different support tasks. It’s a great opportunity for someone starting their IT career or looking to grow their technical support skills.
About CEI
CEI is a technology partner that helps organizations improve and modernize their systems. We provide technology services and staffing solutions tailored to our clients’ needs.

#INDGEN 
#ZR 

Salary : $18