Tier 2 MSP Technical

Job Description

At our company, we're not just building an IT support team—we're building careers. We provide fully managed infrastructure, security, and VCIO services for small business clients, and we’re looking for a Tier 2 Technician who wants to grow with us long-term.

This is a hands-on support role ideal for someone who has solid technical skills and is ready to take on more responsibility over time. You'll work across multiple environments, support a wide variety of technologies, and collaborate with a seasoned team focused on removing IT burdens from our clients so they can thrive.

Responsibilities

Troubleshoot and resolve escalated hardware, software, and network issues from Tier 1

Support Microsoft 365 services: user access, mailbox issues, Teams/SharePoint

Assist with configuring firewalls, Wi-Fi access points, and other network equipment

Maintain clear documentation of tickets, resolutions, and client environments

Collaborate with senior engineers on larger projects or migrations as needed

Contribute to a supportive, client-centered team culture

Required Skills & Experience

2–4 years of technical support experience in a help desk or MSP environment

Familiarity with Microsoft 365 (Exchange Online, Azure AD, MFA)

Solid understanding of basic networking concepts (IP, DNS, DHCP, VPN)

Experience supporting Windows desktops, printers, and basic server functions

Ability to communicate clearly with clients and balance priorities effectively

Preferred (Bonus) Skills

Experience with Meraki, Ubiquiti, or SonicWALL

Exposure to virtualization (VMware, Hyper-V)

Familiarity with RMM/PSA tools or PowerShell scripting

IT certifications (CompTIA, Microsoft, etc.)

Compensation & Benefits

Pay: $25.00 – $35.00/hour based on experience

Benefits:

401(k)

Medical, dental, and vision insurance

Paid time off and holidays

Schedule

Monday to Friday

8-hour day shifts

On-site (Napa, CA)

Must pass a background check

Why Join Us?

We’re building an IT services company that not only delivers excellent technology solutions, but also provides a clear career path—where you can start with us and grow all the way through retirement if you choose. You'll gain exposure to a wide range of technologies, clients, and scenarios that most internal IT roles can't match.

With our decades of experience, trusted vendor partnerships, and team-oriented culture, you'll get the support and mentorship you need to level up—technically and professionally.

Apply now to be part of a company where your growth is part of the plan.

Job Types: Full-time, Permanent

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Napa, CA 94558 (Required)

Ability to Relocate:

• Napa, CA 94558: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $35