What are the responsibilities and job description for the Computer Hardware Apprentice position at Computer Corner - Albuquerque?
Title: Hardware Apprentice
Start Date: September 22, 2025
Compensation: $15.60/hr OR $32,448/yr W-2, Non-Exempt
Note: All apprentices start at Level 1. Wage increases are prescheduled and tied to advancement in the apprenticeship program, based on the apprentice's ability to demonstrate required competencies. Level advancements typically occur over 1–2 semesters, with progress driven by the apprentice's mastery of skills and application of their training.
Apprentice Level 1: $15.60/ HR
Apprentice Level 2: $16.79/HR
Apprentice Level 3: $18/HR
Schedule: Full-Time | Monday – Friday | 8AM – 5PM MST
Location: On-Site in Albuquerque, NM (Jefferson & I-25) – Up to 50% Field Work
Reports To: Operations Manager
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Our Core Values & Culture
At Computer Corner, we're tech-loving troubleshooters who believe in Customer Service First, then Technical Expertise-because a friendly, helpful attitude matters as much as skills. We value excellence, responsiveness, and honesty in every interaction, and we celebrate wins big and small. If you love learning, helping others, and improving your craft, you'll fit right in.
Hey, You! Yes, You!
Do you enjoy working with your hands, seeing a project through from unboxing to a fully functional workstation, and meeting the people who will use the systems you deploy? Are you eager to learn from pros, earn certifications, and grow your skills through a structured apprenticeship?
This isn't your typical help desk job. As our Hardware Apprentice, you'll be hands-on; configuring, installing, and repairing systems in-house and deploying them on-site. You'll complete a fully paid Tech Support Specialist Apprenticeship through CNM Ingenuity, combining on-the-job training with coursework in hardware, software, networking, and security. You'll earn CompTIA A and Network while working alongside experienced techs.
What You'll Be Doing
Hardware Prep & Configuration (30%)
- Unbox and inspect new hardware.
- Install OS, software, and security tools using company checklists.
- Run and log functional tests before deployment.
Success Metric:
- 100% of new systems pass functional tests before deployment.
System Deployment & On-Site Installation (20%)
- Deliver and install systems at client sites.
- Connect peripherals, printers, and network connections.
- Confirm basic end-user functionality with sign-off from the user or client contact.
Success Metrics:
- 95% of deployments completed on the scheduled visit.
- Client signed installation checklists completed for 100% of installs. This includes deployment and functionality confirmation from the client/end user.
Hardware Repair (40%)
- Diagnose and repair common hardware issues (hard drives, RAM, power supplies, fans, batteries).
- Document all repair steps, parts used, and resolution details per established guidelines.
- Maintain a clean, organized, stocked workbench.
Success Metrics:
- 85% of repairs completed within 7 days of accepted diagnosis.
- Less than 5% return trips due to incomplete or incorrect setup.
Tier 1 End User Support (10%)
- Handle basic troubleshooting for software, hardware, and peripherals.
- Complete routine tasks such as password resets, onboarding and offboarding users, and helping users connect to their VPN.
- Monitor and respond to alerts from our antivirus/security tools.
- Escalate complex issues to Tier 2 or higher with documentation.
Success Metrics:
- 100% of tickets are acknowledged on the same business day.
- Maintain a 95% QA score based on monthly ticket audit.
What We're Looking For
- GED or equivalent.
- Valid driver's license
- Interest in working with computer hardware, whether from building your own PC, repairing a friend's laptop, or formal training. (Professional experience a plus.)
- Familiarity with Microsoft 365 apps, password managers, and ticketing systems-personal or professional use. (Professional use a plus.)
- Ability to explain technical concepts to non-technical users.
- Dependable, adaptable, and eager to learn.
Why You'll Love Working with Us
- Small team, big impact – Your work matters here.
- Health, dental, vision insurance.
- Simple IRA with 3% company match.
- PTO & holidays – 8 days PTO 7 paid holidays.
- Employee discount on tech products.
- Career growth – CNM classes, certifications, and on-the-job training.
- Fun culture – Birthdays, BBQs, potlucks, and a team that has your back.
Your Career Path at Computer Corner
When you join us as a Hardware Apprentice, you're stepping into a rare opportunity: a free education paired with paid, hands-on experience and one-on-one mentorship from experienced technicians, all while earning a paycheck.
Through the CNM Tech Support Specialist Apprenticeship, you'll sharpen your skills in hardware, software, networking, and security while applying what you learn directly on the job. You'll grow through real-world problem-solving, guided by seasoned professionals who want to see you succeed. Based on your interests, you can:
- Hardware Specialist Path – Advance to complex repairs, custom PC builds, advanced troubleshooting, and complex deployments.
- MSP / IT Support Path – Move into higher-tier tech roles focused on network admin, cybersecurity, and proactive IT support.
Whichever path you choose, you'll have the training, mentorship, and real-world experience to keep climbing.
Ready to Join the Team?
- Apply online with your resume and references.
- Complete the ALL IN Assessment (35 min).
NOTE: The Assessment MUST be completing using a computer. Completing it from your mobile devise will impact the results. - Virtual "Get to Know Each Other" Interview (30 min).
- In-Person Interview.
- Team Shadow Day – 4 hours ($100 stipend).
Salary : $32,448
