What are the responsibilities and job description for the Senior Customer Support\/Account Representive position at Compunnel?
Work Location : 680 West 10000 South
South Jordan
84095
Job Summary :
The Client Support Service Professional is responsible for handling incoming phone calls related to various service inquiries regarding Client accounts. The position requires a high level of accuracy and efficiency in responding to client inquiries while meeting key department performance metrics. The role primarily supports Client Cash Management products, the Client Online platform, mobile app, and general account or financial-related questions. Successful candidates will demonstrate professionalism, a strong work ethic, and a commitment to providing World-Class Service to clients.
Key Responsibilities :
- Client Support : Handle incoming phone calls and respond to a wide range of service inquiries regarding Client accounts with a high degree of accuracy and professionalism.
- Product Knowledge : Provide support for Client Cash Management products and services, as well as the Client Online platform and mobile app.
- Account and Financial Inquiries : Address general account-related questions and resolve financial service issues.
- Performance Metrics : Meet and exceed key department performance metrics related to call handling, response time, accuracy, and customer satisfaction.
- Team Collaboration : Work effectively in a fast-paced, team-oriented environment to achieve department goals and deliver exceptional customer service.
- Multi-tasking : Handle multiple tasks simultaneously, adjusting quickly to changing priorities in a busy financial services center.
Required Qualifications :
Experience : Previous experience in a contact center or client support role is a plus.
Skills :
Education :
Preferred Qualifications :
Certifications (if any) :
N / A
Personal Attributes :
