System Support Specialist -- SOMDC5692935

Job Overview:

• The role will focus on process, system support and administration for key GBS applications and IT solutions.
• Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to.
• Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support.
• Systems Support Specialist IT Professional U.S Global Grade 8 System Support Lead
• Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business

Knowledge and experience in Procurement and Supply Chain functions

• Has excellent knowledge in key systems and one or more of the following areas: Sourcing, Contract Management, Spend Management, Spend Analytics
• Excellent IT skills with the ability to manage and interrogate large data sets effectively
• Excellent problem management technical skills
• Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders
• Resourceful, self-managed, and goal driven with the ability to work effectively in teams Small.
• Medium-sized project delivery
• 3 years industry experience in IT or business area
• Technical/business degree or equivalent
• Identify and lead improvement ideas resulting in working efficiencies