Service Advisor

Key Responsibilities

• Serve as the first point of contact for customers by phone or at the branch and develop positive customer relationships.
• Assess customer needs and gather relevant information to support service requests.
• Create work orders in appropriate business and service management systems.
• Provide customers with service status updates as requested.
• Translate customer concerns into appropriate troubleshooting plans and follow established diagnostic workflows and procedures.
• Use mechanical, electronic, and computer-based diagnostic tools to identify service issues and support successful repairs.
• Validate repairs and document troubleshooting results in applicable business systems.
• Analyze customer issues to determine root causes and associated damage for warranty purposes.
• Interpret warranty guidelines, determine coverage eligibility, and identify applicable repair items.
• Prepare and submit warranty claims with accurate supporting documentation.
• Gather information related to technical issues and use available resources and data management tools to support resolution.
• Escalate technical issues to the appropriate level of expertise when necessary and document troubleshooting activities for seamless resolution.
• Create and verify customer, equipment, service, and technical information within service management systems.
• Select and use appropriate electronic hardware and software service tools for product maintenance, diagnostics, and troubleshooting.
• Interpret electronic diagnostic results and recommendations to determine appropriate next steps.
• Maintain accurate service records for historical tracking and payment processing.
• Communicate effectively with customers and internal stakeholders while managing conflicts professionally.
• Deliver customer-focused solutions while maintaining trust, integrity, and professionalism.

Required Qualifications

• 2 years of experience
• High School Diploma

Skills

• Electronic Service Tools
• Diagnostic Troubleshooting
• Computer Skills
• Automotive Knowledge
• Technical Knowledge
• Data Management Tools
• Electronic Hardware and Software Service Tools
• Customer Relationship Management
• Service Needs Assessment
• Work Order Management
• Service Documentation
• Warranty Administration
• Technical Escalation
• Conflict Management
• Customer-Focused Solutions
• Written and Verbal Communication
• Financial Acumen
• Organizational Skills
• Interpersonal Skills

Schedule

Start date: 2026-11-06

Next Steps

Shortlisted candidates will receive an email from eximius.ai@compunnel.com with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role.If you do not receive this email after applying, please contact our Talent Expert at pooja.pal@compunnel.com.

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.