What are the responsibilities and job description for the NARDC5478592-- Case Worker position at Compunnel Inc.?
Essential Duties and Responsibilities
• Conduct client interviews and review applications for rental, utility and other available assistance programs.
• Determine preliminary eligibility by reviewing household composition, income, expenses, required documentation, funding guidelines, and program requirements.
• Assist clients with applications, document collection, program processes, deadlines, and next steps; identify appropriate funding sources.
• Maintain a minimum caseload of 20 applications, including follow-up, documentation corrections, eligibility review, referrals, approvals, denials, payment processing, and complete case files.
• Prepare accurate case notes, correspondence, approvals, denials, and payment documentation; enter, update, verify, and retrieve data in multiple databases, portals, spreadsheets, and case-management systems.
• Provide referrals to food, clothing, emergency shelter, employment, transportation, benefits navigation, and other supportive services.
• Deliver professional, trauma-informed customer service in person, by telephone, and email; explain CAP services and general eligibility requirements.
• Coordinate with landlords, utility providers, community partners, service agencies, and CAP staff to support client assistance.
• Support front-desk and resource-center operations, including intake, appointments, document collection, scanning, filing, copying, and program information.
• Protect confidential and personally identifiable information; comply with City procedures, program policies, contract requirements, and applicable laws.
• Adapt to changing funding availability, eligibility criteria, procedures, technology, client volume, and service priorities.
Knowledge, Skills, and Abilities
• Knowledge of basic case-management, intake, eligibility screening, and client-service practices.
• Clear, professional written and verbal communication skills; ability to establish rapport while maintaining boundaries, confidentiality, and impartiality.
• Ability to work respectfully and trauma-informatively with individuals and families experiencing financial hardship or other barriers.
• Ability to interpret applications, financial documents, program guidelines, forms, correspondence, and case records; prepare accurate documentation and maintain organized files.
• Strong attention to detail; ability to identify missing or inconsistent information, prioritize work, manage deadlines, and exercise sound judgment within established policies.
• Ability to use email, internet-based systems, electronic document management tools, databases, online application portals, Microsoft Office applications, and standard office equipment.
• Ability to perform basic mathematical calculations, including income and household-budget review, and work effectively in a high-volume, changing environment.
Minimum Qualifications
• High school diploma or GED equivalent.
• Two (2) years of case-management, human services, social services, customer service, public assistance, nonprofit, or related experience; or an equivalent combination of education, training, and experience.
• Valid Arizona Department of Public Safety Level 1 Fingerprint Clearance Card.
Preferred Qualifications
• Bilingual proficiency in English and Spanish, including spoken and written Spanish.
• Four (4) years of progressively responsible experience in human services, social work, public administration, behavioral health, sociology, psychology, or a closely related field; or a bachelor’s degree in one of these fields.
• Experience working with community-based partners and local referral networks.