Patient Service Coordinator

Key Responsibilities

• Provides support and information to providers to problem solve and manage complex patient issues
• Performs the daily management of Physician and Advanced Practice Provider patient schedules via EPIC
• Performs the daily management of Epic In Basket with respect to patient scheduling and staff messages to members of the clinical team
• Performs the daily management of Referral and Follow Up Order work queues in Epic
• Understands HMO, Managed Care, and other Third Party Insurers
• Obtains prior authorizations for procedures as needed
• Understands financial services and self-pay resources and provides patients with information as needed
• Triages and manages more complex telephone calls, utilizing courteous customer service skills
• Maintains confidentiality and privacy consistent with HIPAA guidelines
• Performs and serves as a resource to other team members in all revenue enhancement activities, including registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
• Schedules patient appointments
• Coordinates the scheduling of diagnostic testing
• Coordinates and tracks referral appointments and visits
• Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed
• Assists with training and orientation of new staff, where applicable
• Performs all other related tasks which would facilitate the flow of patients through the practice or enhance the quality of service to patients
• Works on special projects as directed
• Performs other duties as assigned

Required Qualifications

• 2 years of experience
• High School Diploma
• English

Skills

• EPIC
• Computer Applications
• Patient Scheduling
• Referral Coordination
• Prior Authorization
• Insurance Knowledge
• Revenue Cycle Activities
• Telephone Triage
• HIPAA Compliance
• Medical Terminology
• Training and Orientation of New Staff
• Cross Coverage Support
• Written and Verbal Communication

Schedule

Start date: 2026-09-17

Next Steps

Shortlisted candidates will receive an email from eximius.ai@compunnel.com with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role.If you do not receive this email after applying, please contact our Talent Expert at akanksha.vyas@compunnelhealthcare.com.

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.