What are the responsibilities and job description for the Order Management Specialist position at Compunnel, Inc.?
JOB SUMMARYThis Order Management Specialist role provides order processing and sales-related support to both internal and external customers. The position requires delivering high-quality customer service with prompt, thorough responses to inquiries and coordinating all aspects of order management from quoting through delivery and invoicing. The has the potential to convert to full-time employment (FTE). Interviews will be conducted via Microsoft Teams.Role OverviewProvide order processing and sales-related supportDeliver excellent customer service with timely responsesCoordinate order management activities from quoting through invoicingSupport sales teams with pricing, availability, and quotationsAssist with billing resolution and cross-functional coordinationKey ResponsibilitiesOrder ManagementProcess orders submitted by sales staff or customersManage orders ranging from quick-ship items to complex, long-cycle ordersProactively follow up on order backlog to ensure accuracy and completenessCommunicate order status updates and changes to stakeholdersCoordinate with internal departments on shipping dates, pricing, product availability, and backordersMaintain virtual customer files, including contracts and supporting documentationCustomer Billing ResolutionInvestigate and resolve billing disputes in coordination with Accounts Receivable collections teamSales SupportProvide pricing and availability informationPrepare formal quotations for standard and specialty products/servicesSupport preand post-order sales activitiesPerform additional duties as required by organizational needsQualifications0–2 years of experience with a college degree or equivalent work experienceConceptual understanding of fundamental theories, principles, and practicesStrong technical aptitudeAbility to work effectively with a diverse workforce and customer base in a matrixed organizationProficiency in Microsoft Office applicationsPreferred: Experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) toolsEducation: High SchoolCompany DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Salary : $19 - $26