Logistics Specialist (Customer Service)

Job Description:

As a Certified Pre-Owned (CPO) Instrument Reverse Logistics Specialist, you will provide pre-sales and/or post-sales support to benefit customers in areas such as reverse logistics, trade-in/buyback quotes, problem return resolution, packaging ordering, and shipping. Manages and coordinates the end-to-end return logistics customer experience (from order to de-installation) by applying broad knowledge of customer situations, company processes, and instrument requirements related to reverse logistics and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. May identify and follow up on business opportunities.

Principle Duties/Responsibilities:

Successful candidate in this role will be a detail-oriented self-starter who is a strong customer advocate and can remain calm in challenging situations. They will also be adept at developing relationships with key cross functional stakeholders.

Candidate must be able to work hybrid from the Little Falls Site. Must be available to work full time & during standard US business hours.

• Coordinate and manage transactional CPO Trade in/Buyback (TIBB) and Rental activities between organizations including Customers, Field Sales, Customer Support Organization, Field Repair Center, Logistics, Order Management, Customer Operations Center, and CPO Operations.
• Coordinate and manage trade-in and rental returns processes with the COpC, CPO Business Development Engineer, and sales.
• Support the development of business processes in support of CPO-focused operational initiatives.
• Identify and follow up on business opportunities to strengthen TIBB and Rental businesses.
• Job Posting Qualifications

Job Posting Qualifications

• Bachelors or Masters Degree or University Degree or combination of education and business experience in managing business processes.
• Experience in working in an environment with interruptions and multiple changing priorities.
• Good planning and organization skills.
• Customer oriented (both internally and externally). Experience scheduling service calls is highly desired.
• Strong communication skills and ability to work with various cultures.
• Proficient in English.
• Familiarity with products.
• Comfortable working through complex business models.
• Demonstrated expertise with SAP ECC & SAP CRM
• Knowledge of quoting, order entry, and order fulfillment processes.
• A team player, customer-centric, and self-motivated.