What are the responsibilities and job description for the Desktop Technician III position at Compunnel Inc.?
Key Responsibilities
Serve as the first point of contact for IT support requests, including walk-up assistance
Troubleshoot and resolve hardware, software, printer, network, and connectivity issues
Manage incidents and service requests through the established ticketing system
Escalate complex technical issues to senior IT support personnel when necessary
Provide professional customer service and technical guidance to end users
Configure and deploy desktops, laptops, manufacturing workstations, and other endpoint devices
Join devices to corporate domains and perform Active Directory account administration
Install and validate required enterprise applications, endpoint management tools, and security software
Configure network settings and appropriate user access permissions
Support the setup and deployment of mobile devices and enterprise mobility management solutions
Assist users with equipment installations, upgrades, and replacements
Verify the proper installation and functionality of endpoint management and security tools
Assist with software installations, operating system updates, and patch management
Maintain accurate device inventories and IT asset documentation
Review and assist with remediation of endpoint compliance issues
Troubleshoot basic connectivity issues involving network ports, switches, and wireless connections
Assist with IP address management and network audits
Support VLAN and subnet documentation
Escalate advanced networking issues to site leadership or appropriate network teams
Follow and reinforce established cybersecurity policies and device usage requirements
Support antivirus, endpoint protection, and other endpoint security initiatives
Assist with user account reviews and device audits
Help maintain compliance with enterprise IT standards, security requirements, and best practices
Perform periodic audits of Active Directory computer accounts, device inventories, backup coverage, endpoint management systems, security tool functionality, and file-share access permissions
Assist with IT documentation updates and infrastructure reviews
Support backup verification and recovery testing activities
Educate and assist users regarding manufacturing versus standard corporate device requirements, mobile device management practices, collaboration room technologies, printing services and limitations, and corporate IT standards and procedures
Assist with local IT projects and infrastructure upgrades
Support equipment installations, moves, additions, and changes
Complete assigned project tasks under the direction of senior IT personnel
Required Qualifications
3 years of experience
Associate's Degree in Information Technology, Computer Science, or a related field, or equivalent experience
Skills
Windows 10/11 Operating Systems
Windows Server Support
Active Directory
Endpoint Security and Management Tools
Macrium Reflect
Networking (TCP/IP, DNS, DHCP, VLAN)
SOTI Mobile Device Management
Zoom Rooms
Microsoft 365 Applications
Print Services and Peripheral Support
Desktop and Laptop Hardware Troubleshooting
Patch Management and Software Updates
IP Address Management
IT Help Desk Support
Desktop Support
Endpoint Deployment and Imaging
IT Asset Management
Backup and Recovery Support
IT Documentation
User Education and Training
IT Project Support
Customer Service
Manufacturing Environment IT Support
Schedule
Start date: 2026-10-19
Serve as the first point of contact for IT support requests, including walk-up assistance
Troubleshoot and resolve hardware, software, printer, network, and connectivity issues
Manage incidents and service requests through the established ticketing system
Escalate complex technical issues to senior IT support personnel when necessary
Provide professional customer service and technical guidance to end users
Configure and deploy desktops, laptops, manufacturing workstations, and other endpoint devices
Join devices to corporate domains and perform Active Directory account administration
Install and validate required enterprise applications, endpoint management tools, and security software
Configure network settings and appropriate user access permissions
Support the setup and deployment of mobile devices and enterprise mobility management solutions
Assist users with equipment installations, upgrades, and replacements
Verify the proper installation and functionality of endpoint management and security tools
Assist with software installations, operating system updates, and patch management
Maintain accurate device inventories and IT asset documentation
Review and assist with remediation of endpoint compliance issues
Troubleshoot basic connectivity issues involving network ports, switches, and wireless connections
Assist with IP address management and network audits
Support VLAN and subnet documentation
Escalate advanced networking issues to site leadership or appropriate network teams
Follow and reinforce established cybersecurity policies and device usage requirements
Support antivirus, endpoint protection, and other endpoint security initiatives
Assist with user account reviews and device audits
Help maintain compliance with enterprise IT standards, security requirements, and best practices
Perform periodic audits of Active Directory computer accounts, device inventories, backup coverage, endpoint management systems, security tool functionality, and file-share access permissions
Assist with IT documentation updates and infrastructure reviews
Support backup verification and recovery testing activities
Educate and assist users regarding manufacturing versus standard corporate device requirements, mobile device management practices, collaboration room technologies, printing services and limitations, and corporate IT standards and procedures
Assist with local IT projects and infrastructure upgrades
Support equipment installations, moves, additions, and changes
Complete assigned project tasks under the direction of senior IT personnel
Required Qualifications
3 years of experience
Associate's Degree in Information Technology, Computer Science, or a related field, or equivalent experience
Skills
Windows 10/11 Operating Systems
Windows Server Support
Active Directory
Endpoint Security and Management Tools
Macrium Reflect
Networking (TCP/IP, DNS, DHCP, VLAN)
SOTI Mobile Device Management
Zoom Rooms
Microsoft 365 Applications
Print Services and Peripheral Support
Desktop and Laptop Hardware Troubleshooting
Patch Management and Software Updates
IP Address Management
IT Help Desk Support
Desktop Support
Endpoint Deployment and Imaging
IT Asset Management
Backup and Recovery Support
IT Documentation
User Education and Training
IT Project Support
Customer Service
Manufacturing Environment IT Support
Schedule
Start date: 2026-10-19