Customer Support Consultant

Job Title: Customer Support Consultant II

Location: Westbrook, ME 04092

Duration: 12-Month Contract (possible extension)

Shift: M-F, 8am- 5pm

NOTE:

Long term Training- first onsite in Westbrook - eventually may be able to work from home in a hybrid capacity (2 days/wk in office)

Job Description:

Top (3) Required Skillsets:

• Analytical - Reasoning and analytical skills to resolve issues with attention to detail
• Ability to multi-task with a variety of systems and a variety of inquiries/issues
• High quality interpersonal skills coinciding with excellent verbal and written communication skills

Nice To Have Skillsets:

• Managing multiple priorities
• Ability to work independently while documenting appropriately
• Accounts Receivable experience- good math skills, knowledge to decipher information.
• Import/export experience- not high on list

Platforms:

• SalesForce
• SAP
• Microsoft Outlook
• SharePoint
• Adobe- helpful if familiar w/editing

In This Role You Will:

• Provide customers technical support for one or more company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services.
• Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.
• Determine customer needs, research and provide solutions, coordinate with other team members as needed.
• Ensure ongoing customer satisfaction and continuing strong customer relationships.
• Support quality management system and other compliance requirements.

What You Need to Succeed:

• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Ability to work independently and as part of a team.
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
• Personal computer skills, including Microsoft Office.