Customer Service Representative-- BARDC5697520

We are seeking a detail-oriented and customer-focused Call Center Representative to support banking and financial services clients. This role involves handling inbound calls related to customer accounts, transactions, digital banking platforms, and general financial inquiries while ensuring accuracy, confidentiality, and regulatory compliance.

Key Responsibilities:

• Handle inbound customer calls regarding banking and financial account inquiries
• Assist clients with account information, transactions, balances, and payment-related questions
• Support customers using online banking platforms, mobile applications, and digital tools
• Resolve service issues while adhering to financial regulations and internal policies
• Authenticate customers following security and verification procedures
• Document all interactions accurately in CRM and banking systems
• Escalate complex or high-risk issues in accordance with compliance guidelines
• Meet performance metrics including call quality, first-call resolution, and customer satisfaction
• Maintain strict confidentiality of client financial information

Required Qualifications:

• High school diploma or equivalent (college degree preferred)
• Previous experience in a banking, financial services, or call center environment preferred
• Strong communication and customer service skills
• Basic understanding of banking products and financial terminology
• Ability to work accurately in a regulated, compliance-driven environment
• Proficiency in computer systems and multitasking across applications