Collections Specialist

Nice to Have Skillsets:

• Proficiency in Excel
• Strong negotiation abilities
• Experience in Accounts Receivable and Billing

Key Responsibilities:

• Perform a range of accounts payable and receivable tasks, including data entry, account maintenance, and transaction processing.
• Review and validate invoices, authorizations, and related documentation to ensure completeness and accuracy prior to processing.
• Maintain and update financial systems, databases, and account information in accordance with established procedures.
• Communicate with internal departments, employees, customers, vendors, and financial institutions to clarify or obtain information.
• Administer corporate credit cards, including issuance, activation, suspension, and cancellation, as needed.
• Audit, validate, and reconcile financial data to ensure compliance with company policies.
• Facilitate and manage collection activities for past-due accounts.
• Handle inbound and outbound customer communications related to overdue balances and billing discrepancies.
• Maintain centralized customer master data and set up or update account information, including sales and maintenance agreements.
• Coordinate with sales, marketing, and customer support teams to resolve issues and enhance process efficiency.
• Identify opportunities for process improvements and assist with implementation.
• Train employees or team members on financial processes and systems as required.

Requirements:

• Strong data entry skills with high accuracy and attention to detail.
• Ability to manage multiple systems and databases effectively.
• SAP experience preferred.
• Excellent communication and customer service skills, both verbal and written.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Team-oriented with the ability to work independently when needed.
• Willingness to work in a primarily computer- and phone-based environment.
• Must meet the physical requirements of an office setting, including extended sitting and computer use.