What are the responsibilities and job description for the Case Management Associate (CMA) position at Compunnel Inc.?
JOB SUMMARY
The Case Management Associate (CMA) supports the coordination of healthcare services by assisting with intake, screening, and triage activities. The role involves working closely with members, providers, and internal teams to ensure timely and accurate communication, proper documentation, and effective case follow-up. This position requires strong communication, customer service skills, attention to detail, and a solutions-oriented mindset.
Key Responsibilities
• Assist with intake, screening, and triage of care management tasks.
• Communicate with members, providers, and internal teams to gather information and provide updates.
• Maintain accurate and compliant documentation in internal systems.
• Conduct non-clinical research to support case management activities.
• Monitor cases for follow-ups and program referrals.
• Provide professional and solutions-focused support to members and providers.
• Ensure adherence to healthcare protocols and documentation standards.
Required Skills & Experience
• Proficiency with computers (Intermediate level).
• Strong verbal and written communication skills.
• Solid customer service skills.
• Familiarity with basic medical terminology.
• Strong attention to detail and problem-solving ability.
Preferred Qualifications
• Not specified
Behavioral Skills
• Strong communication and interpersonal skills.
• Detail-oriented with high accuracy.
• Problem-solving and solution-focused mindset.
• Ability to manage multiple tasks efficiently.
• Professional and empathetic approach when dealing with members and providers.