Senior Manager-Hospital Lab Services at Highland District Hospital

Responsible for overall operations of their respective hospital laboratory. The Senior Manager is responsible for the implementation of the strategic plan and budget to ensure the high-quality testing services necessary to achieve the business and patient care objectives of CompuNet Clinical Laboratories.

Responsibilities

• Lead hospital technical and lab support departments to meet business goals and customer expectations while delivering timely, cost‑effective, high‑quality laboratory services aligned with CompuNet’s mission and values.
• Set operating systems, test/work schedules, and staffing with the Senior Director to optimize service delivery.
• Manage departmental budgets, balancing operational expenses with marketing needs.
• Oversee quality assurance and coordinate improvement activities across technical and lab support areas.
• Serve as the operational liaison between the laboratory and the hospital.
• Develop technical operations policies with Medical and Technical Directors to ensure compliance with CLIA ’88, CAP, and other regulatory/accrediting agencies.
• Maintain CAP inspection readiness and participate in external inspections.
• Oversee method verifications, ongoing validations, and monitoring of test performance.
• Evaluate test menus and methodologies and recommend improvements.
• Ensure adequate supply inventory.
• Support other testing departments with method verification, instrument selection, correlations, reference ranges, and other CLIA‑required activities.
• Manage Engagement Survey results, address issues, and involve staff in planning and action‑plan implementation.
• Provide consistent communication through meetings, scorecards, memos, CE opportunities, and follow‑up from management meetings.
• Select, train, evaluate, and develop staff; ensure complete training, orientation, competency, and corrective‑action documentation.
• Complete all required company documentation on time, including timecards, reviews, checklists, RCAs, and LMS training.
• Contribute to organizational management through collaboration with sales, project work, and cross‑functional initiatives.
• Prepare monthly reports on quality, productivity, projects, and financials; submit budget variance reports as required.
• Oversee compliance activities and assist in developing compliance policies and procedures.
• Provide technical and lab support consultation to client hospitals, labs, physician offices, and industry partners.
• Maintain and update department procedure manuals per document‑control requirements.
• Participate in teaching students, residents, and fellows as needed.
• Promote and uphold a strong safety culture and comply with all safety and health policies.
• Maintain professional external contacts.
• Support process improvement and continuous improvement initiatives.
• Perform additional technical, administrative, non‑technical, or educational duties as needed to support CompuNet’s overall effectiveness.

Qualifications

• Board‑certified (ASCP) Clinical Laboratory Scientist with a bachelor’s degree and three years of laboratory experience.
• Demonstrated success in roles with progressively increasing responsibility, supported by strong skills and abilities.
• Integrity and accuracy in decision‑making and independent judgment.
• Excellent communication and team‑building skills.
• Ability to meet deadlines, manage timetables, and maintain multiple areas of responsibility simultaneously.
• Demonstrates the core values of the organization.