Field Service technician II

Job Title: IT Field Service Technician II

Location: Columbia SC

Pay Rate: $17–$21/hour

Overview

We are seeking a motivated and customer-focused IT Field Service Technician II to support a national home improvement retail client. This role is ideal for a self-starter who thrives in a fast-paced environment and is passionate about delivering high-quality technical support and exceptional customer service.

Key Responsibilities

• Provide onsite technical support for IT equipment including POS systems, desktops, laptops, printers, thin clients, access points, servers, and network switches
• Troubleshoot and resolve hardware, software, and network-related issues within defined service levels
• Perform daily ticket documentation, updates, and closures with detailed notes
• Travel within a 50–125 mile radius daily using a company-provided vehicle
• Support cabling tasks including copper and fiber, as well as connector termination
• Make real-time decisions in the field to ensure timely issue resolution
• Communicate technical information clearly to non-technical users
• Maintain consistent reporting and time management practices
• Occasionally work at heights (20–25 feet); training provided
• Understand basic AC/DC power and backup power systems
  
  

Qualifications

• Minimum 2 year of IT technical support experience
• Strong troubleshooting and problem-solving skills
• Experience with Windows, macOS, and/or Linux environments
• Familiarity with networking and hardware support
• CompTIA A certification preferred
• Valid driver's license required
• Ability to lift up to 25 lbs
  
  

What We're Looking For

• Strong customer service and communication skills
• Self-motivated with the ability to work independently
• Organized with excellent time management skills
• Ability to adapt and make decisions in a fast-paced field environment