Field Tech II

Job Title: IT Field Service Technician

Location: Syracuse, NY

Pay Rate: $18–$23/hour

Overview

We are seeking a motivated IT Field Service Technician to provide on-site technical support for a national home improvement retail client. This role is ideal for a self-starter with strong customer service skills, technical troubleshooting experience, and the ability to work independently in a fast-paced field environment.

Key Responsibilities

• Provide onsite support for IT equipment including POS systems, desktops, laptops, printers, thin clients, access points, servers, and network switches
• Troubleshoot and resolve hardware, software, and network issues within defined service levels
• Travel daily within a 25–100 mile radius to service client locations
• Document all work performed, including issues, resolutions, and ticket updates
• Manage triage, troubleshooting, and resolution of technical issues
• Communicate technical information clearly to non-technical users
• Support cabling work including copper and fiber (terminations preferred)
• Ensure timely completion of service calls and maintain high customer satisfaction
• Occasionally work at heights (20–25 feet); training provided
• Understand basic AC/DC and backup power concepts
  
  

Qualifications

• Minimum 1 year of IT technical support experience
• CompTIA A certification (required)
• CompTIA Network (preferred)
• Experience with Windows, macOS, and/or Linux systems
• Familiarity with networking and hardware troubleshooting
• Strong time management and documentation skills
• Valid driver's license required
• Ability to lift up to 25 lbs
  
  

Core Competencies

• Strong interpersonal and customer service skills
• Problem-solving and troubleshooting ability
• Self-motivated and able to work independently
• Clear and professional communication