Lab IT Support Technician

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Our client has a brand new opportunity for a qualified Lab IT Support Technician to join their team onsite in Louisville, KY, and provide advanced technical support across laboratory and office environments. This role supports the Lab ecosystem, including troubleshooting and installation of network, desktop, and server-related technologies. The position works closely with infrastructure teams, vendors, and business stakeholders to ensure system stability, connectivity, and successful deployment of lab technologies.

This role involves both remote and onsite support and requires strong technical troubleshooting skills across networking, hardware, and system integrations, including support of Lab Information Systems (LIS) from a connectivity perspective.

Duties And Responsibilities

• Provide advanced remote and onsite technical support for lab and office environments
• Install, configure, and troubleshoot a wide range of IT equipment including USB, serial, and Ethernet-based devices
• Support network environments including wired and wireless connectivity (TCP/IP, internet, LAN/WAN)
• Troubleshoot and support integrations related to Lab Information Systems (LIS)
• Lead technical troubleshooting efforts and guide internal teams, vendors, and third-party partners to resolution
• Assist with ecosystem installations, including hardware setup and connectivity validation
• Conduct site surveys and gather technical requirements for new installations
• Collaborate with infrastructure SMEs across networking, desktop, and server teams
• Develop and document best practices, procedures, and training materials
• Work with vendors to resolve technical issues and ensure successful system integration
• Manage multiple priorities and support cross-functional initiatives
• Review purchase requests, invoices, and vendor quotes as needed
  
  

Skills And Qualifications

• Minimum 3 years of IT support experience in enterprise, lab, or technical environments
• Strong troubleshooting skills across hardware, networking, and system integrations
• Experience with Windows environments and basic server support
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, wired/wireless networks)
• Experience supporting or working with Lab Information Systems (LIS) is a plus
• Ability to work onsite and travel to lab locations as needed
• Strong communication skills with the ability to guide both technical and non-technical stakeholders
• Experience with device connectivity (USB, Serial, Ethernet) preferred
• Experience working in healthcare, lab, or scientific environments preferred
• Familiarity with vendor coordination and third-party support preferred
• Ability to lead troubleshooting efforts and drive issues to resolution preferred
• Self-starter with strong problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong collaboration and communication skills
• Detail-oriented with strong documentation practices
• Comfortable working both independently and as part of a team
  
  

Wage Range

The rate for this position is between $26.25 - $35.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.