L3 Data Center Technician

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Our client is currently seeking a qualified L3 Data Center Technician to join their team onsite in Twinsburg, OH and provide end-user support. This technician will work the hours of 11:00PM to 7:00AM, and be part of the on-call rotation.

New Installations (onsite DC)

Review the DCRM (Data Center Request Management) tool and acknowledge the work request by providing a date for completion within 24 hours. Complete the installation date within three (3) days of the request hitting the queue. Installation priorities are to be coordinated with the onsite client leader. New Installations will include the following tasks:

• Rack / cabinet installations
• Install power strips within cabinets
• Power up cabinets, label rack, update DCTracks
• Plug in IT equipment using best practices for loading a cabinet and power strips
• Space provision IT devices in DCTracks
• Unboxing of hardware and disposal of packing material
• Rack and stack of IT devices
• Configure ILO / IDRAC on servers / network gear
• Install all patch cords as required
• Install trunks and patch panels as required to support additional capacity
• Ping tests of all ILO connections
• Attend planning meetings with customers, network, SAN teams
• Customer communications for DCRM details and closure
• Provide access for vendors and complete any required paperwork
• Perform all IT audits, annual DCtrack and Tape audits
• Parts ordering(quote gathering) and submissions for purchase ordering
• Vendor access approval for break fix activity and facility repairs
• Provide on call support as required
• Provide Emergency onsite coverage (may be extended time frame)
• Provide support to facilities teams during any power work being performed within the facility where pre and post IT power checks must be performed
  
  

Break / Fix Repairs (onsite DC)

In addition to work order tickets and MIM bridge, the tech may get called by infra teams to go and check cabling and /or hardware issues. Break / Fix repairs will include the following tasks:

• Troubleshooting, isolating and repairing of all cables (SM, MM and copper)
• Removal and installation of parts from inside of IT hardware to include but not limited to:
• NIC’s
• SFP’s
• Memory
• Hard Drives
  

Decom / Cabling (onsite DC)

Every decom request will be in a change record. Tech needs to confirm it is in a scheduled status before proceeding with the work. Decom / cabling tasks will include the following:

The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections

Remove old hardware from equipment racks and prepare for disposal per the decommissioning process

Remove all patch cords per above requirements

ADR/ERI tracking and coordination

Removable media (disk) disposal tracking and destruction

• Blancco wipe process procedures
• Shredding
• Centralized point of contact between technical support groups and hardware vendors
• Manage and coordinate hardware repairs for IT Data Centers
• Work closely with key stakeholders, including external hardware vendors, SES, SIDM, HW Engineering, Change Management, MIM, and the application teams
• Manage scheduling of hardware repairs for IT and Non-IT server and storage devices in the Data Center
• Evaluate each dispatch request (VDT) to determine the applicable maintenance coverage, and the most cost-effective way to schedule the repair
• Authorize Service Uplifts, T&M repairs, warranty repairs, installations and upgrades
• Create incident requests (IR) to gather log files from technical support groups
• Open Hardware Vendor service requests with diagnostic logs for the vendor
• Participate in MIM bridge calls during hardware related outages, to gather the information needed to initiate the hardware
• Create AYS change request (CHG) for the respective activities with complete implementation plans, and accurate contact information for all parties involved in the implementation, and follow data center work rules
• Create C-Task to engage the support groups
• Use approved change activity records to ensure that all tasks are performed without causing interruption of service availability
• Ensure quick repair with optimum utilization of maintenance contracts with hardware vendors meeting the SLA’s
• Verify that the problem is resolved, and update / close associated CHG, IR and Dispatch records
  
  

Entries Into Hardware Receiving System (HRS) (onsite DC)

Log all equipment arrivals and removals from parts closets and warehouses for audit and tracking purposes. Complete updating of any removal before the end of the shift. Entries into Hardware Receiving System tasks will include the following:

• Package pickup and delivery to include large shipments on the loading docks or mailrooms
• Coordinate / prepare for shipment and transfer of equipment to other locations
• Move hardware to the appropriate storage locations after HRS updated
• RMA all parts as required including tracking of those parts using HRS tool
• Email validation of part receipt and availability, track in HRS tool
• HRS receiving / tracking of all IT devices, and parts
• Large assets are tracked in both HRS and DCTracks
  
  

Wage Range

The rate for this position is between $18.90 - $25.20 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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