Job Title: IT Client Technologies Technician (Entry Level)

Location: Columbia, SC
Duration: 12 Months
Interview Process:

• Round 1: Virtual (Video Required)

• Round 2: Onsite

Job Description

The Client Technologies Technician (Entry Level) will support endpoint deployments, device builds, and on-site technical support for end-users at the headquarters location. This role requires hands-on experience with Microsoft Endpoint Configuration Manager (MECM), endpoint imaging, hardware/software troubleshooting, and asset management. The technician will work onsite 40 hours per week, Monday Friday, to assist IT Services Desktop Support Staff in maintaining a reliable and secure end-user computing environment.

Daily Responsibilities

• Build laptops, desktops, and tablets using Microsoft Endpoint Configuration Manager (MECM).

• Verify successful installation and configuration, including:

  • BitLocker Key stored in Active Directory and Intune

  • MECM Client installed and active

• Ensure each device remains connected to the NTS network for at least 2.5 hours after task sequence completion.

• Validate all software listed on the build sheet is properly installed.

• Assist with deployment and setup of end-user equipment within the headquarters building.

• Document all assigned assets (laptops, desktops, tablets, docking stations, monitors, printers, scanners) in the designated IT Services Asset Management System.

• Diagnose and resolve endpoint hardware/software issues; record activities in the help desk ticketing system.

• Perform routine maintenance and repairs; escalate to vendor support when necessary.

• Assist with removal, disposal, and salvage of obsolete IT equipment.

• Perform other related IT support duties as assigned.

Monthly Responsibilities

• Connect designated backup tablets to the NTS network via patch cable to receive Patch Tuesday updates.

  • Tablets must remain connected from the second Friday of each month until 12 PM the following Wednesday.

  • Perform local login before shutdown on Wednesday.

• Ensure iPads are powered on and charging for the same duration as the tablets.

Required Skills & Experience

• 4 years of experience in desktop & networked systems support, including laptops, tablets, printers, and scanners.

• 2 years of experience in device deployment, operations, and repair.

• 2 years of experience in hardware/software installation.

• 2 years working with Microsoft Endpoint Configuration Manager (MECM).

• Proficiency with Microsoft Office Suite applications (Edge, Excel, Outlook, PowerPoint, Word).

• Strong expertise supporting Microsoft Windows.

• Ability to lift:

  • 50 lbs occasionally

  • 20 lbs frequently

Preferred Skills

• Experience using a help desk ticketing system.

• Familiarity with the NTS Network.

• Knowledge of Active Directory or Intune.

Required Education / Certifications

• High School Diploma (required).

• Associate or Bachelor s degree in a related field (may substitute for work experience).

Work Schedule

• Onsite, 40 hours/week

• Monday Friday, 8:00 AM 5:00 PM

• 1-hour lunch break