Guidance Consultant (Clinical EAP Intake and Triage)

About ComPsych

ComPsych^® Corporation is the world’s largest provider of employee assistance programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR, FMLA and absence management services under its GuidanceResources^® brand. ComPsych provides services to more than 68,000 organizations covering more than 139 million individuals throughout the U.S. and 190 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.

Job Summary

Our Guidance Consultants provide onsite support our St. Louis location to diverse global EAP clients on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.

Primary Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
• Provide remote crisis stabilization to at-risk clients
• Using critical thinking and problem solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
• Educate clients about resources, eligibility, and services with a positive and professional approach
• Maintain complete and accurate documentation of cases within our proprietary database
• Other duties as assigned

Job Qualifications

• Master's degree in Social Work, Counseling, or Psychology required
• Exceptional communication skills, with strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization
• High-speed internet and quiet home office set up

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with bonus program and annual increases
• Beautiful new office space located in the Metropolitan Building in downtown St. Louis, with easy access to parking and public transportation
• ComPsych is taking all necessary precautions to practice safe social distancing within the building

EOE/AA/M/F/Vet/Disability

ComPsych Corporation maintains a drug-free workplace.