Medical Front Desk Receptionist

Comprehensive Hematology Oncology is currently recruiting friendly, energetic Medical Front Office Receptionists to join our Bayfront and St. Petersburg Office location. Candidates should have at least one year of experience in a medical office setting. Bilingual (Spanish) is a plus!

Position Summary:

The Medical Receptionist is responsible for answering incoming calls, directing call to appropriate staff, greeting and check in/out all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with physicians and staff.

Responsibilities:

· Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

· Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

· Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

· Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

· Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

· Ensures availability of treatment information by filing and retrieving patient records.

· Maintains patent accounts by obtaining records and updating personal and financial information.

· Protects patients’ rights by maintaining confidentiality of medical, personal and financial information.

· Maintains operations by following policies and procedures, reporting needed changes.

· Contributes to team efforts by accomplishing related results as needed.

· Other duties as assigned.

Skills and Qualifications:

· 1 years of experience as a receptionist, customer service representative or relevant position preferably in a medical office.

· Strong interpersonal skills and ability to effectively communicate with all levels of the organization.

· Outstanding customer service focus, flexibility and adaptability to meet organization’s needs as well as effective problem solving skills.

· Fast learner with general understanding of medical terminology and ethics of confidentiality/HIPAA.

· Computer savvy with knowledge of Microsoft Office Suites and knowledge of EMR a plus.

Education/Experience/Licensing Requirements:

· High School Diploma or GED equivalent required.

· University/College Degree is an asset.

· Previous experience with Microsoft Office is preferred

· Bilingual is a plus

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Hematology
• Oncology

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $15 - $19