Resident Coordinator

Pay: $19/hour
Schedule: Monday through Friday, 8AM-5PM, 1-hour lunch

Requirements: 

• 2 year of Residential Coordinator experience (or similar)
• Experience Yardi is a plus
• Basic knowledge of maintenance is preferred
• Proficiency with Microsoft Outlook, Word, Excel
• High school diploma or equivalent is required

Responsibilities:

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments
• Quickly complete Maintenance Service Requests and inform the maintenance team
• Answer questions for residents about community, repairs, rent, rules, etc. and follow up on a timely basis if unable to respond to residents on all matters
• Schedule Contractors
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a daily basis
• Maintain open communication with Property Manager and Maintenance Supervisor
• Assist in planning resident functions
• Attend functions and participate as host for any functions as directed by the Property Manager
• Responsible for maintaining a high level of professionalism with tenants and working to establish a positive rapport with every tenant/prospect
• Update customer information in the system during and after each communication with tenant/ prospects
• Inspect property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants
• Ensure all turns/make ready apartments are completed timely and satisfactorily
• Manage tenant emails, calls and complaints regarding maintenance as well as fielding calls and routing them to the right person
• Responsible for inspecting units and completing move out inspections
• Communicate with residents via email blasts; assist residents with service portal
• Report any problems or issues to Property Manager
• Manage work order flow and make-ready units
• Responsible for placing supply orders
• Prepare Invoices for A/P department to process

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