Customer Service Specialist

Position: Customer Service Specialist
Location: North Haven, CT
Hours: Monday to Friday 8am-4:30pm
Pay: $21-$24/hr

Responsibilities:

• Responsible for direct customer contact, by phone, fax, mail or electronic mail in all areas relating to inquiries, order entry and status, pricing, product availability, scheduling, delivery dates, packaging, shipping, and responding to customer questions.
• Process warranty transactions.
• Inform customers of current promotions and specials.
• Maintain sales records including invoices, credit information and shipping records.
• May work with inventory control, production and shipping personnel to confirm delivery dates or track missing/delayed shipments.
• Consult with outside sales representatives/managers on customers behalf.
• Must be able to communicate effectively with customers, outside salespersons and Carlin personnel.
• AS400 experience helpful.
• Must be proficient in the use of Microsoft Office (Excel, Word) and Internet Access.
• Maintain equipment and work area in a clean and orderly condition.
• Follow prescribed safety rules and regulations.
• Perform other similar or related duties as required or directed.

...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP