What are the responsibilities and job description for the Customer Service Representative position at Complete Staffing Solutions?
Customer Service RepresentativeLocation:Framingham, MAHours:Monday – Friday 8:30am – 5:00pmPosition Duties:Manage large amounts of incoming phone callsAssist with generating quotesIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationFollowing up with Customers on quotes and ordersProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionQualifications:ReliabilityExcellent verbal communication skills: Articulate, Clear, PolishedDemonstrated confidence in customer-facing rolesStrong interpersonal skillsAbility to multitaskPay Rate: $23-25/ Hour - Depending on experience ...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP
Salary : $23 - $25