Customer Relations Specialist

Customer Relations Specialist -- This is a Customer Support / Sales Support role in a manufacturing company. Handling existing customer orders, answering questions about shipments and delivery, and coordinating with internal teams to make sure orders stay on track.

Location: Hampton, NH
Hours: Mon-Fri 8am-5pm
Pay Rate: $28/hour

Job Description

• Serve as the main contact for customers with existing orders
• Answer questions about order status, shipping dates, lead times, and delivery
• Keep customers updated on delays or important changes
• Coordinate with Sales, Shipping, Compliance, and other departments
• Follow up internally to make sure customer requests are completed
• Handle customer returns and required paperwork
• Update customer and order information in Salesforce
• Escalate issues that require management or technical decisions

Job Requirements

• 1–3 years of customer service, sales support, or administrative experience preferred
• Manufacturing experience is a strong plus
• Associate’s or Bachelor’s degree preferred; relevant experience may substitute
• Experience with CRM/Salesforce preferred
• Strong Microsoft Office skills, especially Excel
• Strong communication and organizational skills
• Detail-oriented, proactive, and able to manage multiple tasks
• Able to work well with different departments

...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP