What are the responsibilities and job description for the Branch Manager - HVAC Operations position at Complete Home Services?
Aire Serv | Memphis, TN
Full-Time | On-Site | Memphis, TN
Base Salary: $95,000 - $120,000
Total Compensation Opportunity: Up to $150,000 annually through performance-based bonuses, incentives, and branch results.
We believe great leaders should be rewarded for building great teams and delivering exceptional customer experiences.
Benefits Include:
- Weekly Pay
- Performance Bonus & Incentive Program
- 401(k) with Company Match (up to 4%)
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Paid Vacation and Holidays
- Ongoing Leadership Development & Career Growth Opportunities
- Frequent Company-Provided Meals and Team Celebrations
Are you a proven leader with a passion for developing people, driving operational excellence, and creating exceptional customer experiences?
Aire Serv is seeking a high-performing Branch Manager to lead our Memphis operation. This is an opportunity to take ownership of a growing business, build a winning culture, develop technicians and support staff, and directly impact financial performance.
We're looking for a leader who can balance people, profit, and performance while living our Code of Values every day.
- Lead all branch operations, including field technicians, dispatching, customer service, and administrative functions
- Drive revenue growth, profitability, and operational performance
- Recruit, develop, coach, and retain top talent
- Establish a culture of accountability, teamwork, and customer service excellence
- Monitor key performance indicators and implement strategies to achieve goals
- Partner with dispatch and field teams to maximize productivity and customer satisfaction
- Ensure compliance with company policies, safety requirements, and operating procedures
- Manage inventory, fleet, equipment, and facility resources
- Deliver exceptional service experiences that drive customer retention and referrals
- 5 years of leadership or management experience
- Residential HVAC industry experience
- Strong coaching, communication, and team development skills
- Demonstrated ability to manage operational and financial performance
- Customer-focused mindset with a commitment to excellence
- Valid driver's license and acceptable driving record
- Prior HVAC branch management experience
- Experience leading multiple technicians and support staff
- ServiceTitan or similar field service software experience
- P&L management experience
- Home services industry leadership experience
Aire Serv is part of Complete Home Services, a growing family of home service companies committed to developing great people, delivering exceptional customer experiences, and building industry-leading teams.
Our culture is built around our Code of Values:
- Respect for All People
- Integrity in All Dealings
- Customer Focus
- Excellence in Everything We Do
- Having Fun in the Process
We believe that when we invest in our people, they do their best work, and our customers benefit.
Ready to Lead?If you're looking for a leadership opportunity with significant income potential, a strong support system, and the ability to make a real impact, we would love to hear from you.
- Apply today and help lead the future of Aire Serv Memphis.
Salary : $95,000 - $120,000