Administrative Coordinator — Construction, Restoration & Insurance Claims

About Compassion Construction

Compassion Construction is a design-build-restoration company serving homeowners and property owners throughout the Dallas–Fort Worth area. Our work includes residential & commercial remodeling, insurance restoration, water-damage repairs, roofing, reconstruction, kitchen and bath design, showroom and other property-improvement services.

Our name reflects the way we approach our work. Many of our clients contact us during stressful and unexpected situations, including water losses, storm damage, and insurance-related property claims. We believe every client should be treated with patience, professionalism, honesty, and genuine compassion.

We are seeking an experienced, dependable, and technology-savvy Administrative Coordinator who can become an important part of our growing team. This person will often be the first voice a client hears and will help keep communication flowing between homeowners, insurance adjusters, project managers, estimators, subcontractors, vendors, and the rest of our office.

This is not an entry-level position. Candidates must have at least two years of relevant experience in construction, water mitigation, insurance restoration, roofing, property claims, or a closely related field.

Position Summary

The Administrative Coordinator will help manage incoming calls, new-client intake, insurance-claim communication, scheduling, job documentation, customer follow-up, collections, and general office organization.

The ideal candidate is confident speaking with homeowners and insurance adjusters, understands the general flow of an insurance-related construction claim, and is comfortable following up persistently and professionally when documents, approvals, payments, estimates, or responses are delayed.

This individual must also be highly comfortable with computers and willing to learn new software. The role requires someone who takes initiative, notices what needs to be done, and is willing to help maintain a clean, organized, and welcoming office environment.

Primary Responsibilities

Customer Service and Phone Communication

• Answer incoming calls promptly, warmly, and professionally.
• Serve as a positive first point of contact for homeowners, property owners, insurance representatives, vendors, and referral partners.
• Gather accurate information from new clients, including their contact information, property address, type of project or damage, insurance carrier, claim number, date of loss, adjuster information, and immediate concerns.
• Determine the purpose and urgency of each call and route it to the appropriate team member.
• Schedule inspections, consultations, design meetings, project appointments, and follow-up calls.
• Return calls and messages promptly and make sure no customer inquiry is overlooked.
• Communicate with clients throughout the process so they understand the next step and know what information is still needed.
• Remain calm, patient, and compassionate when speaking with homeowners who are frustrated, confused, or experiencing property damage.
• Document important conversations, commitments, deadlines, and follow-up items in the appropriate customer or project file.
• Professional appearance and conduct.

The Right Person for This Position

The right candidate will be:

• Warm and compassionate with customers
• Confident and professional with insurance adjusters
• Comfortable spending a significant portion of the day on the phone
• Persistent without being rude or confrontational
• Highly organized and detail-oriented
• Capable of prioritizing urgent tasks
• Comfortable asking questions when something is unclear
• Proactive and willing to take ownership of responsibilities
• Positive, dependable, and team-oriented
• Willing to help wherever reasonably needed
• Interested in growing with the company

This position is especially well suited for someone who understands that excellent administration is more than answering phones. It requires protecting the customer experience, keeping projects organized, communicating clearly, following through on commitments, and helping the entire team operate more efficiently.

Pay: $22.00 - $28.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Do you have at least one year of experience in communicating with insurance adjusters?
• Do you have at least one year of experience in using Xactimate software?
• Do you have at least one year of experience in accounting?
• Do you have at least one year of experience in collections?
• Do you have at least one year of experience in answering phones?
• Are you willing and able to make consistent, professional follow-up calls and emails to insurance adjusters, claims representatives, customers, vendors, and subcontractors until the requested information or response is received?
• Have you previously worked with or reviewed insurance estimates, scopes of loss, restoration estimates, claim summaries, supplemental documentation, or similar insurance-related documents? Please be specific.
• Have you previously worked with QuickBooks?
• Do you have previous experience writing estimates or supplements using Xactimate or Symbility?
• How many years of paid professional experience do you have working in construction, remodeling, roofing, water mitigation, property restoration, or insurance-related repairs? Please be specific.

Work Location: In person

Salary : $22 - $28