Self-Pay Collections Specialist

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role 

The Self-Pay Collections Specialist will resolve issues associated with balances due on self-pay accounts by working in a customer-oriented manner. They will answer inbound calls to the Revenue Cycle department, and make outbound calls to patients and/or guarantors for resolution of delinquent accounts. Our ideal candidate is motivated, detail oriented, has a proven track record in accuracy, and utilizes effective communication skills. Consistently meet or exceed productivity standards, targets, error ratios, and reporting requirements as assigned by the Revenue Cycle Supervisor.

Our dedicated operations teams work behind the scenes to bring our shared mission to life. Each department delivers their own set of strengths which empower our clinicians to focus on their expertise, and ultimately perform the meaningful work that we do.  

This is a fully virtual position, but applicants must be based in Illinois due to state employment regulations

What You'll Do:

• Handle high volume of incoming and outgoing phone contact.
• Review past due bills and supporting documentation regarding account delinquency.
• Collect responsible party payments for processing.
• Phone correspondence with patients to explain outstanding debt on medical bills.
• Accept third party payor information for review and processing.
• Identify problem delinquencies and submit to the appropriate department for resolution.
• Communicate with Revenue Cycle department to ensure payments are processed in a timely manner.
• Assists to resolve matters associated with patient accounts.
• Provides excellent customer service in response to patient inquiries.
• Collaborates with internal personnel and all departments to achieve common goals.
• Communicates issues and concerns with management team and appropriate personnel.
• Applies updates to patient accounts as received and as required.

Who You Are: 

• Have a High School Diploma
• Have 1 year of customer service experience 
• Basic proficiency in Microsoft Excel, including comfort working with reports and spreadsheets
• Possess strong attention to detail and excellent communication skills
• Have prior experience with regards to Medical Collections or Collections/Customer Service
• Have basic math skills to calculate patient balances due
• Are hard working, mature and reliable individuals
• Have excellent phone demeanor
• Have previous customer service/collection experience a plus
• Have previous healthcare A/R experience a plus
• Bilingual a plus, but not required 

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! 

Who We Are 

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.  

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. 

Benefits & Perks 

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. 

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.  

What’s Next? 

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!