What are the responsibilities and job description for the Receptionist / Front Desk Coordinator position at Compass of Hope, LLC?
Position Description
Front Desk & Client Experience
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Greets clients and visitors in a warm, professional, and supportive manner
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Serves as the first point of contact for in-person, phone, and electronic inquiries
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Maintains a calm, respectful presence while supporting clients with varying needs
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Upholds strict confidentiality and HIPAA compliance at all times
Scheduling & Administrative Support
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Schedules, reschedules, and confirms appointments accurately using the EHR system
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Manages incoming phone calls and routes messages appropriately
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Supports front-office workflows, documentation, and general administrative tasks
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Maintains accurate records and clear written communication
Office Operations & Team Support
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Assists with day-to-day office operations as needed
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Collaborates with clinical and administrative staff to ensure smooth patient flow
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Identifies and communicates office needs or concerns to leadership
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Maintains a professional, organized, and welcoming front-office environment