What are the responsibilities and job description for the Program Assistant - ACT position at Compass Health Network?
Description
Keep the Team Running and Clients Connected as a Program Assistant for Our ACT Teams
Full-time, benefit eligible position. The schedule is Monday - Friday 8:00am-5:00pm.
As the Program Assistant for our Assertive Community Treatment (ACT) teams, you’ll be a key part of a collaborative, community-based mental health team. From coordinating schedules and supporting documentation to welcoming clients and ensuring smooth communication, your role helps create a consistent, supportive experience for both staff and the individuals we serve. Working at the ACT hub, you’ll combine strong administrative skills with a people-centered approach, client communication, and front-line support for individuals experiencing mental health symptoms, all while helping keep a mission-driven team running smoothly.
About ACT/ACT TAY/STEPS
ACT (Assertive Community Treatment)/ACT TAY (Assertive Community Treatment for Transitional-Aged Youth)/STEPS (Shape, Teach, Evolve, Prepare, Support) programs are a way of providing many types of service to people with chronic mental health disorders. ACT/STEPS teams provide services directly to people in their community. People who access ACT/STEPS services receive the wrap-around psychiatric services, but within the comfort of their own home and community. ACT/STEPS team members are comprised of professionals in the areas of psychiatry, social work, nursing, substance use disorders, supported employment, and peer support so they have the skills they need to meet the many needs of the people they serve. The ACT/STEPS team provides these services 24 hours a day, seven days a week, each day of the year.
This is a great opportunity for someone who:
Wants a fast-paced, purpose-filled role that combines administrative skills with direct client interaction, thrives on organization, and is calm and responsive in urgent or emotionally charged situations.
About ACT/ACT TAY/STEPS
ACT (Assertive Community Treatment)/ACT TAY (Assertive Community Treatment for Transitional-Aged Youth)/STEPS (Shape, Teach, Evolve, Prepare, Support) programs are a way of providing many types of service to people with chronic mental health disorders. ACT/STEPS teams provide services directly to people in their community. People who access ACT/STEPS services receive the wrap-around psychiatric services, but within the comfort of their own home and community. ACT/STEPS team members are comprised of professionals in the areas of psychiatry, social work, nursing, substance use disorders, supported employment, and peer support so they have the skills they need to meet the many needs of the people they serve. The ACT/STEPS team provides these services 24 hours a day, seven days a week, each day of the year.
This is a great opportunity for someone who:
Wants a fast-paced, purpose-filled role that combines administrative skills with direct client interaction, thrives on organization, and is calm and responsive in urgent or emotionally charged situations.
Key Responsibilities
- Greet and support clients, triage calls, and manage in-person client needs
- Coordinate communication between staff, clients, families, and partner agencies
- Help manage symptomatic behavior until clinical staff are available
- Maintain staff and client schedules, clinic preparation, and appointment reminders
- Handle recordkeeping, data entry into state systems (e.g., CIMOR), and support billing accuracy
- Prepare reports, forms, letters, and quarterly fidelity documentation
- Conduct financial intakes and ensure proper client documentation is completed
- Assist with digital records management and scanning
- Support clinical staff in using electronic systems and maintaining efficient workflows
Requirements, Skills, Knowledge and Expertise
High School/GED required
WORK EXPERIENCE
Must have experience in the field of human services, office management or both
IND2
Must have experience in the field of human services, office management or both
IND2
About Compass Health Network
About Compass Health Network
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.
Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness.
Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.
Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.
Why Join Us?
Whether you're joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.
We offer:
- Competitive Benefits
- Opportunities for career advancement
- Personal and professional development
- Licensure supervision
- Tuition reimbursement & scholarships
- Employee Assistance Program (EAP)
- Wellness program with Xponential access
- Generous paid time off and holidays
- National Health Service Corp loan repayment eligibility*
*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status.
Your Career, Your Impact
Whether you're beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day.
Ready to make a difference? We’d love to hear from you!
Equal Opportunity Statement
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.