Guest Experience Ambassador - 1465954

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.The Lobby Concierge is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the Lobby Concierge will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.Job responsibilities:Supporting the Lobby Supervisor and Manager and ensuring that every guest is greeted with enthusiasm and has a memorable experience.Properly greet and handle visitors with a smile and maintain eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Answering telephones in a friendly, professional manner.Learning and understanding all the different protocols in our multi-tenant buildings.Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing wayfinding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.Understanding our reservation system, Prism and becoming comfortable with navigating while checking in guests. Having a thorough understanding of emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.Adhering to uniform and grooming policies.Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands.Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary. This position is a standing position.Key Competencies:A genuine sense of hospitality, with a commitment to delivering the Platinum Service(R) Standard in all aspects of the GSA job.The ability to work under pressure, prioritize tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.Excellent listening and oral communication skills.Basic computer skills and knowledge of office technology / equipment.Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.Discrete, ethical and committed to maintaining a high degree of confidentiality.A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.A high school graduate with some college preferred. Two to three years' experience in a client service or reception position within a hospitality or corporate environment.