What are the responsibilities and job description for the Guest Experience Ambassador position at Arva?
The Guest Experience Ambassador is responsible for being the first point of contact for all of our guests. The Guest Experience Ambassador is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs.
This position has an hourly rate of $25 Tips.
KEY RESPONSIBILITIES
Follow the posted opening and closing duties
Provide excellent service at all times
Cooperate with the Maître ’d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanour with eye contact and a genuine smile
Set and maintain the dining room and podium environment and ensure materials are perfectly clean
Have necessary knowledge of menu items to assist guests as needed
Assist guest and colleagues courteously and efficiently
Use the guest’s name appropriately and communicate it to restaurant colleagues and assist in seating guests and pulling chairs
Assist restaurant colleagues to prepare for service
Communicate other necessary information with colleagues (i.e., birthdays, anniversaries, special requests)
Communicate through Guest Movement chat group any relevant guest movements
Coordinate set menus for small groups and distribute copies of the event form accordingly
Inform restaurant managers of daily reservations forecast
Share information on all upcoming events with the Concierge team
Assist in monitoring all guests’ needs
Confirm daily reservations
Log in information about our guest preferences
Check daily for our regular guest preferences and record them in our daily list for the service
Assist with coat check as needed
All other responsibilities assigned by Management
REQUIRED EXPERIENCE AND QUALIFICATIONS
1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage
Must be able to work weekends and have open availability
Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction
Must be able to take constructive criticism and work well in a team dynamic
Positive, engaging, and energetic personality
Must be personable and able to anticipate guests’ needs
Able to be organized, manage time wisely and work with little to no direct supervision
Very high attention to detail
Sensitive to cultural nuances
Excellent communication skills, both written and verbal on English
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure and with various stakeholders
Ability to maintain a clean and professional appearance as per company policies
Ability to stand for extended periods of time
Multi-lingual is a plus
Experience working with SevenRooms is preferred
TIPS Certified