What are the responsibilities and job description for the On-Site IT & AV Support Technician position at Company Confidential?
We are seeking a professional, customer-focused On-Site IT & AV Support Technician to provide hands-on technical support for end users and audiovisual environments. This role combines desktop IT support with conference room and presentation technology support, ensuring reliable day-to-day operations in member- and community-facing spaces.
The ideal candidate has a strong technical foundation, excellent customer service skills, and experience supporting both IT infrastructure and AV technologies in a professional environment.
Key Responsibilities
IT Support
- Deploy and configure standard desktop and laptop systems.
- Perform password resets and account assistance.
- Troubleshoot basic Microsoft 365 issues, including Outlook, Teams, and Office applications.
- Provide workstation support and resolve end-user tickets.
- Perform physical workstation setups, user relocations, and office moves.
- Maintain accurate documentation of support requests and resolutions.
Audio/Visual Support
- Operate and support Crestron touch-panel systems.
- Troubleshoot conference room audio/video passthrough issues.
- Launch and support hybrid meetings using Microsoft Teams and other conferencing platforms.
- Test and verify microphones, speakers, cameras, and presentation equipment before meetings and events.
- Perform routine inspections and preventative maintenance on conference room technology and presentation theater equipment.
- Ensure AV systems are fully operational in member- and community-facing environments.
Qualifications
- Experience providing on-site desktop support in a professional environment.
- Hands-on experience supporting conference room AV technologies.
- Familiarity with Crestron touch-panel systems.
- Working knowledge of Microsoft 365 applications and basic troubleshooting.
- Experience with desktop/laptop deployment, user account support, and workstation setup.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to prioritize multiple support requests while maintaining a professional demeanor.
Preferred Qualifications
- Experience supporting hybrid meeting technologies.
- Familiarity with presentation theaters or large meeting spaces.
- Experience maintaining conference room technology and AV equipment.
- Knowledge of audio, video, and presentation hardware best practices.
Desired Candidate Profile
The successful candidate is a polished, dependable IT professional with a proven ability to provide exceptional customer service while supporting both desktop IT and audiovisual technologies. They are comfortable working in high-visibility, member-facing environments and possess the professionalism, technical aptitude, and hands-on AV experience needed to ensure seamless technology experiences for users and events.
Salary : $21 - $26