Client Care Representative

What Sets Us Apart

• Advanced Technology: Work with state-of-the-art equipment, including CT, fluoroscopy, flexible/rigid endoscopy, ultrasound, and digital radiography.
• Exceptional Team Support: Benefit from a robust support structure with 5-8 highly skilled technicians per doctor, ensuring smooth operations.
• Diverse Caseload: Gain experience across the spectrum of veterinary medicine, from routine procedures to critical, high-impact emergency cases.
• Mentorship Focused: We prioritize professional growth with ongoing teaching and mentorship from our leadership team.
• Ideal Location: Enjoy the unique Yuma lifestyle, offering affordable housing, abundant sunshine, and outdoor adventures just 2.5 hours from Phoenix and San Diego.

As a Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

• Must have full-time availability, be open to work weekends, and have a flexible schedule as shifts may rotate
• Exceptional customer service skills with a friendly, professional demeanor
• Strong ability to multi-task in a fast-paced environment while maintaining accuracy
• Excellent verbal and written communication skills
• Proficiency with computers, business systems, and multi-line phone systems
• Attention to detail when handling payments and maintaining records
• Adaptability and grace under pressure when managing busy reception periods
• Team-oriented approach with a positive, can-do attitude
• Genuine compassion for animals and the people who love them

• High School Diploma/GED or equivalent required
• 1 years of experience in the veterinary field is required
• Familiarity with terminology and protocols is a plus
• Cash handling experience preferred

• Competitive Pay: $15.00 - $19.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.